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Learn
how to become a great coach
and how to
get
the best out of your staff through developing
their
skills and behaviours through coaching
Overview
A
fun, highly participative and practical 2-day
course designed
to provide you and your managers with the tools
and skills necessary to become an outstanding
coach.
Coaching
is the quickest and most effective method of developing
members of staff.
Good coaching and performance management leads
to self-motivation and an attitude that is oriented
towards solutions and continual improvement rather
than problems and avoidance.
This
course helps turn managers into effective coaches.
Who
Will Benefit From The Course?
- Managers
responsible for the development of others
- Team
leaders and supervisors who want to get the
best out of their people
- Line
managers who want a structured and effective
method of performing their monthly one to ones
- Line
managers who want to develop their staff in
their current role and also longer term
What
Will You Gain From the Course?
- Delegates
will go away with a thorough understanding of
the principles of coaching and management styles
- Delegates
will go away with coaching models that they
can use back in the workplace
- Delegates
will understand the importance of ownership
and how to take ownership of staff development
and continuous improvement.
- Delegates
will learn “What to say” and “How to say it”
when providing feedback to staff.
- Delegates
will learn the importance of non-verbal communication
when performing coaching
- Delegates
will be able to prepare, deliver and review
coaching sessions so that they continually improve.
Course
Content
Day
1
Introduction
and objectives
What
Is Coaching All About?
Why
is it so effective? What is coaching? What coaching
is not. The different uses of coaching i.e. immediate
feedback, regular meetings, performance, ongoing
development.
What
Is Your Current Managerial Style?
Each
delegate will take a leadership strengths assessment
to see what their current managerial style is
and how often or not they use the coaching style!
Managerial
Styles & What They Mean?
Go
through some practical exercises to highlight
the differences in style and when to adopt them.
Good fun and excellent learning. Apply it and
learn.
Coaching
As A Managerical Style
Advantages
of coaching for increasing performance and staff
development. Why is coaching so important etc
Lunch
How
To Give & Receive Feedback
Learn
templates and models of how to give constructive
and helpful feedback. Deal with performance issues
there and then when they happen. Phrases and statements
to use. Role-plays and team exercises.
Coaching
Models & Templates (including GROW model)
Introduction
and practical implementation of coaching models
for:
- Giving immediate/on the job coaching
- Regular 121’s
- Performance meetings
Role-plays
and practical exercises.
Close
Day
2
Recap
And The Day Ahead
Coaching
Over The Telephone
Coaching
techniques to use over the telephone when the
coach can only go on the tonailty and verbal signals
from their member of staff
Understanding
Body Language For Your Coaching Sessions
Learn
the importance body language, tonality and inflection.
How you say something is more important for buy
in that what you say. Delegates will get the chance
to practice all of these skills.
Lunch
Understanding
People And Their Motivations
A
section dedicated to understanding the world according
to others. Their beliefs, values, behaviours etc.
How to understand this and how to apply it to
the working environment for performance improvement.
Practical exercises and role-plays.
Understanding
How Different People Learn Most Effecively And
How To Use This For Your Coaching Sessions
After
taking an assessment each delegate receives a
personal report on their learning style and how
this has an impact on others whom they coach.
They will also have an appreciation of how their
staff learn the next.
Taking
Ownership Of Staff Development
Coaching
as an ongoing process. The life cycle of staff
development. How to keep your staff motivated
and performing to a high level by taking ownership
of development and creating opportunities.
Close
And Action Planning
We
Have Recently Run This Course For:
Claire's
Accessories
Claire's
Accessories identified the requirement for all
of their District Managers across 350 locations
in the UK to be able to coach and develop their
Branch Managers.
A
program was required to train and develop their
District Managers in the art of coaching and staff
development.
The
Solution
A
2 day "Coaching For Managers" program
was designed and delivered that covered coaching
models, learning styles, management styles, body
language, tonality, inflection, how to conduct
one to ones and how to deal with under-performers
and over-achievers.
These
courses were delivered over an 8 month period.
Now
all of their branch managers throughout their
stores nationwide are performing at a much higher
level due to the enhancement in their personal
and professional development.
Feedback
"Sean's
style was excellent and really made me want to
learn more. It was upbeat, energetic and fun"
Olivia
McLaughlan - District Manager
"Sean
was very friendly and open and I felt able to
ask him any question. He answered my questions
in-depth and was able to give me specific scenarios
and examples which was really helpful. He had
great interaction with the group"
Ingrid
Peters - District Manager
"Sean
was a great trainer with in-depth knowledge. He
was always willing to help. He captured a fun
environment"
Allen
McIntosh - District Manager
"Sean
was excellent - there was lots to do and plenty
of variety which kept me interested for the whole
2 days"
Tracy
Ralph - District Manager
"I
loved the exercises and participation. Sean spoke
to us all at individual levels and pulled us together
as a group - 10 out of 10!"
Lyn Reed - District Manager
"Excellent
- it was structured and fun and made me feel at
ease. I got a lot out of this training and found
it very beneficial"
Tammy
Short - District Manager
"Sean
was excellent and really kept my attention. He
used different approaches and varied the learning
to make it interesting so I really liked that"
Noreen Gillespie - District
Manager |
