How To L.E.A.D By Example For Sales Management

Written by Sean McPheat | Linkedin thumb

19 January, 2012


 
Most people in sales management or with a title that is responsible for leading a sales team, speak about leading by example.

However, exactly what does that mean?

Many who attend our Sales Training think that to lead your team by example, is to sell as much or as more as each member of the sales team.

In some sales organisations, this may be practical.

However, in many other situations, due to time constraints, additional responsibilities, and a host of other reasons, it may not only be impractical, but impossible for the manager to lead the team in sales. And should the sales manager still be responsible for “closing sales” too?

In some companies when a sales rep moves into a sales management role they step back from the day to day selling and are now responsible for motivating, coaching, developing and driving the sales performance of their teams.

So how can you lead by example? What do good sales managers do?

Excel in the following four critical areas and you will not only lead your sales team by example but lead them to another level as well!

Just remember that your goal is to L.E.A.D.!

L = Loyal

The single most vital leadership area that your salespeople must see in you is a complete and unalterable loyalty to your company, products or services and your industry.

You must believe in what sell wholeheartedly, but also in HOW you sell it. You must have total faith in your sales processes, your operating methodology, sales philosophy and the future of your entire industry.

Your sales teams must know that you eat, sleep, walk, talk, and even bleed your company at all times.

E = Ethics

First, you need to have a set of ethical standards that are uncompromising, and you must practice what you preach. You must have a zero tolerance for anything that in any way represents a misleading concept or statement, misrepresentation, over exaggeration or a fabrication of any kind. In addition, you need to possess and demonstrate an unyielding personal work ethic. Be the first one in, and the last to leave.

A = Attitude

You need to be the unshakable rock of positivity.

Nothing, from tough economic times to competitive issues, to personal problems, should ever dampen your enthusiasm, passion, and optimistic outlook on today, tomorrow, and beyond. You should be able to see some good in everybody and everything.

Your salespeople should get a boost of positive energy just from being in your presence.

D = Done It

Finally, to lead by example truly, you need to have been there and done that. While it may not be possible for you to get in the field and sell with your team, the goals and quotas you assign should be things that you have accomplished at some time in your career.

You can tell your sales team that they should be closing ten sales every week and that it is easy and all they must do is follow the plan. However, if you have never, personally closed ten similar sales a week in your life yourself, you have a serious credibility problem.

The team needs to know that anything you ask of them, that you are not only willing to do yourself, but have done it.

L.E.A.D. and your sales team will follow!

If you’d like to improve leadership skills even further then our Sales Management Training Course will equip you with the sales techniques, strategies and management skills to take your game to the next level.

The course is certified from the Institute of Sales Management so it will not only make you into a better sales leader, but it will also give your credibility with your people and your current and future employers.

If you’re ever looking for some Sales Training then please check out our Sales Training Courses.

Happy Selling!

Sean

Sean McPheat

Sean McPheat
Managing Director
MTD Sales Training

Sales DNA


How To Push Your Prospect’s Hot Buttons

Written by Sean McPheat | Linkedin thumb

16 January, 2012


 
“Find the prospect’s hot button and push it” One of my earliest sales mentors told me this during the first ever Sales Training that I attended. We’ve heard these thoughts before; but what do they mean? Is it to say that as a salesperson you should try to discover your prospect’s primary areas of interest? How do you push those so-called buttons anyway? How do these hot buttons help you close sales? Exactly what is a Hot button?

Let’s start with a quick definition.

Hot Button Definition

Merriam-Webster defines the adjective, “hot button” as, “An emotional and usually controversial issue or concern that triggers immediate intense reaction.”

The key words to remember are emotion and intense. A benefit does not usually create an emotional reaction that leads to a buying decision. Also, understand that the fear of loss is a far more intense emotion than the desire for gain.

Hot Button Examples

For most salespeople, the term Hot Button refers to some topic, product, or service-point for which the prospect has very strong interest or desire. With this avenue of thinking, many salespeople look to the benefits their product or service offers. They think, ‘find a benefit the prospect likes and push it to make the sale.’ Unfortunately, this is a mistake.

Find Hot Buttons

To find the prospect’s emotional triggers, you need to find their problems. Unearth the prospect’s problems and pain and you will discover their hot buttons. Then present how your product or service will solve those problems, and you will be pushing those hot buttons. Sales storytelling is a key skill with all of this and can help you to probe and dig deep into the circumstances of the customer.

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Don’t Confuse Interest and Desire with Hot Buttons
Often when a prospect mentions some area of interest, the salesperson assumes it’s a hot button, and relentlessly pursues the idea.
However, such initial areas of interest usually just scratch the surface of the prospect’s situation.

Also, keep in mind that today’s modern buyers are smart, and are not too quick to reveal their emotions and concerns, as they know doing so will weaken their negotiating strength. In addition, the prospect’s true hot buttons, those areas of serious problems and pain, may not be immediately evident, even to the prospect.

Solutions to Problems = Hot Buttons
You need to have a systematic method of asking probing sales questions to uncover the prospect’s problems. Find areas the prospect is losing, hurting, or suffering in some way due to the lack of your product or service. Exemplify those areas of problems and pain, and then present your solution and you will hit the hot buttons on the head.

Our Consultative Selling Training shows you methods to uncover pain points and then how to probe deeper into them to find those emotional trigger points. Also, check out the Solution Selling Methodology for an approach to help you with this as well.

Or take a look at our full portfolio of Sales Training Courses.

Happy Selling!

Sean

Sean McPheat

Sean McPheat
Managing Director
MTD Sales Training

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