Powerful Tips On Qualifying The Decision Maker

Written by Sean McPheat | Linkedin thumb

9 February, 2012


 
If you are still having problems with unqualified DMs (Decision Makers) when you show up, then perhaps you are not qualifying for the true DM when cold calling as strong as you think you are.

It is very common for even some of the most experienced sales people to under qualify or incorrectly qualify DMs on the telephone and there are three basic reasons for this. Watch out for these three telephone qualifying blunders and you will achieve more success in setting quality appointments.

#1 – The Title
Qualifying mistakes often happen due to the sales person seeking the prospect with a particular job title. In some instances, a person’s job title may prove a guarantee that he or she is the true DM for the related product or service. However, more often than not, this is not the case. The exact responsibilities for the same job title will differ from company to company.

While in company A the Help Desk Manager is the DM for help desk software, in company B, the DM may be a purchasing manager or the IT Director. Once you have found the person with the desired title, you should still ask some qualifying questions to confirm. Do not assume the person is the true DM based on job position alone.

#2 – Don’t Want to Mess Up a Good Thing
A very common reason so many sales people fail to qualify the DM properly on the telephone, is that they fear they will ruin a good call. The sales person makes a few dozen calls, all with little positive results. Finally, he gets a person on the telephone that is not only nice, but is willing to listen! The sales person is terrified to ask any qualifying questions out of fear of losing this great prospect. Instead, he deludes himself into believing that this person is indeed the DM.

Cold calling and even warm calling for appointments today can be tough sometimes. However, don’t make it worse by spending too much time with unqualified people. Ask!

#3 – A Buying Question
Another reason sales people fail to qualify the DM properly is because they feel that to ask direct qualifying questions is to introduce buying type questions too early in the conversation. When you ask someone if they are the DM with authority to BUY a certain product or service, the answer can be ‘yes’ or ‘no.’ However, the answer could also be, “Yes, but I’m not interested…” Or, “Yes, but we are happy with our current supplier….” Worse yet, “No. But we are not interested anyway…”

Many salespeople are afraid to ask the qualifying question as they consider it a direct buying question to which the prospect can object. Understand and help the prospect to understand that at that point, all you want to know is who the DM is. You did not ask anyone to buy anything yet. Do not fall into the trap of trying to overcome a buying objection this early in the sales process. You are trying to sell the appointment, not the product or service yet.

Before you ask for the order, you have to have a qualified buyer. As an award winning Sales Training Provider in the UK, we offer a wide range of Sales Courses that can help you.

Happy Selling!

Sean

Sean McPheat

Sean McPheat
Managing Director
MTD Sales Training

450 sales questions free report


How To Earn A PhD In Sales

Written by Sean McPheat | Linkedin thumb

2 February, 2012


 
Most sales people have aspirations of being the best in their field. Most have a desire to excel beyond their peers and rise to the top of their industry. One of the most frequent questions I get is, “How do I become a top sales person?”

Happy young woman, just graduated with diplomaWell, let’s relate the selling profession to other professions. In many areas, one way to recognise someone who is a qualified expert in their field, who has an abundance of knowledge on a particular topic, is someone who holds a PhD in that field.

The abbreviation PhD stands for “Philosophiae Doctor,” which is Latin for Doctor of Philosophy. Of course, I would say that term could not be any more appropriate to describe a master sales expert! If you want to become the best, then get a PhD, a doctorate in sales!

Sales Doctor
On average, earning a PhD or Doctorate’s Degree requires 8 to 12 years of study or at least 4 years after earning a Master’s Degree. However, one of the most appealing aspects of the sales profession is that time is not the issue. In the sales business, it is all about merit. Like a car, it is the mileage, not the age that counts.  In sales, it is not about time; it’s about productive activity.

How Many Prospects Have You Seen?

In sales, the true test of knowledge and experience eventually comes down to how many qualified prospects you have seen and how may closing attempts you have made.  The challenge then is to figure out how many closing attempts you need to perform in your business to be able to compare your knowledge to the level of a PhD.  Well, of course, there is no available science for this, but I believe below is a very sound idea on how to earn a PhD in sales.

How Many Closing Attempts Earns You a PhD?

Remember, the goal is to come up with a number of closing attempts, sales presentations, or interactions that demonstrate a doctorates level of knowledge and experience.  In addition, the method must take into account the vast differences in products, services, commission structures and sales processes.

My idea is to figure out what is the top annual income in your sales profession, determine how many closing attempts (on average) it takes to earn that earn income, and then multiply that number by three.

In other words, find out how many closes it takes to earn the top annual income, and then close three times that amount.  Why three times the yearly amount?  I think it demands more consistency in work ethic, which is an integral part of achieving any successful sales career.

Use These Steps

You want to find out how many sales presentations it takes to earn the top annual income in your business.  Multiply that number by three and you have the goal to earn your PhD.  Here are the steps you can use to go about this.

#1 – Top Income
First, find the top earning sales person in your profession or industry.  That does not mean just in your firm, but in your industry.  Find a top-level sales person or consider what the highest level of sales achievement is in your company. In either case, get a number in terms of annual income that the big dogs make.

#2 – Average Sale and Commission
Now, find out what is the average sale in your business, and the average commission for that sale.

#3 – Divide the Average Commission into the Top Annual Income
Next, take the average commission earned on the average sale and divide that into the top annual income. This will give you the number of sales needed to earn the top income.

#4 – Times the Closing Average
Multiply the number of sales needed by the closing average to get the number of closing attempts needed to earn the top income for one year.

#5 – Times Three
Finally, multiply that number by three.

The resulting number is the amount of closing attempts you need to earn a PhD.

An Example
Let us assume that in your field the top sales people earn £100,000 a year. You then find that the average sale commission is £250. Therefore, on average, it will take 400 sales to earn the £100,000.  (£100,000 / £250 = 400)

Of course, the top sales people may have a much higher average sale. However, use your personal current average or the company average, not that of the top sales person.

Now, with 400 sales, consider the closing average. Again, this is your average or the company closing average and not that of the top producers. The closing average we will assume is 20%, or one out of five. Therefore, we will say that it will take 2,000 closing attempts to close 400 sales.  (400 x 5= 2,000)

Finally, take that 2,000 and multiply it by three and you get 6,000.

If the above numbers represented your business, and you put yourself in position to close, to ask for the order 6,000 times, you would have earned a PhD!

You see; prospecting skills, setting appointments, closing skills, knowing your business, understanding the competition, account management, referrals, everything must come into play for you to be able to perform the required number of sales interactions.

How Long Does it Take?
How long it will take to achieve a sales PhD in the above example, is completely up to the sales person.  The goal is to do 6,000 sales interactions. That may take one sales person three years, doing an average of 2,000 per year.  However, another, harder working sales person, may see 2,400 people per year and get it done in two and a half years.  Yet still, a sales person with exceptional cold calling and appointment setting skills, may see 3,000 people per year and earn a PhD in just two years!

Alternatively, for a less organised sales person with a lackluster and inconsistent work ethic, it may take six years to get there.   Figure out how many closes you need to get your doctorates.

Then earn your PhD in selling your product or service and you are sure to become a tenured member of the sales elite in your industry!

If you’re ever looking for some Sales Training then please check out our Sales Training Courses.

Happy Selling!

Sean

Sean McPheat

Sean McPheat
Managing Director
MTD Sales Training

450 sales questions free report