Call Us Today 0800 849 6732

Sales Training Blog Header

3 Times When You Absolutely, Positively Need To SHUT UP!

Posted on Have Your Say: Leave a comment?

Let’s not even debate the point. It’s a fact that most sales people just talk way to darn much! In particularly, when the pressure is on and the sale hangs in the balance, suddenly a near involuntary muscle spasm ensues and takes control over the sales person’s mouth.

While in general, you need to learn to listen far more than you speak, there are a few definitive times during the sales interaction when you just have to shut the trap.

#3: After Answering a Defensive Question
The prospect asks you a question, perhaps based on rumour or just plain nonsense. You knew the question was coming and had the answer prepared. Answer it quickly and to the point, and then shut up.

Prospect :
“So, I heard that some of your customers had to uninstall the entire system after only a few months, is that true?”

Sales Person:
“No, Steve. We have never had a single un-installation in 15 years. In fact, we have won the award for best service the last 6 years in a row.”

That’s about it. Too often the sales person goes on and on in an effort to justify the answer. Truth needs no justification. The more you try to convince the prospect and prove the truth, the less the prospect will believe it. Shut up.

#2: After Presenting the Price
Following on the lines of the above, you need to be quiet after revealing the price. Routinely sales people continue blabbing after the price in an effort to justify it.

Sales Person:
“So, Sarah, the whole thing comes to only £2,295 and that includes free delivery and set up. Now, that also comes with the 2-year warranty as I mentioned. Plus the service. (Silence) And don’t forget you get the extra side panels as well. Plus that price includes a discounted maintenance plan. So all of your service calls will be at half costs. Plus that price…”

SHUT UP! As mentioned in #3, the more you try to justify it, the less believable it becomes.

#1: After a Closing Question
The number one time during the sale when you need to dam the mouth waterfall, is right after you ask a closing question. Wait for an answer before you say anything.

Sales Person:
“So we can set up the delivery on our standard time, which would be next Thursday. Or would you like it on a rush order?”

Prospect:
Silence.

Sales Person:
“Or we can always work it out for the following Monday.”

Prospect:
Silence

Sales Person:
“In fact, I might be able to work out a small discount if we push it back two weeks for the delivery…”

You know if you just be quiet and allow the prospect to think and respond, some of them just may buy.

SHUT UP!

Before I sign off, here are some more tips on becoming a great sales person:

Happy Selling!

Sean

Sean McPheat
Managing Director
MTD Sales Training
http://www.mtdsalestraining.com

(Image by Oriol Salvador)

Have you downloaded my latest report “The Sales Person’s Crisis”? Over 10,000 sales pros have. Click on the image below to find out why your very existence as a sales person is in doubt…

Sean McPheat

Hi! I'm the founder and Managing Director of MTD Sales Training - we offer sales training solutions for companies both large and small. I'm blessed to work with 25 of the most talented trainers in the UK....well, I did recruit them! ;-) Today, we've delivered training in over 23 countries to over 2,500 different organisations and 50,000 staff. Our clients include Xerox, Friends Provident, Starbucks, Taylor Wimpey, CISCO, Allianz and Lloyds TSB to name but a few.

More Posts - Website

Follow Me:
TwitterFacebookLinkedInGoogle Plus

This entry was posted in Sales Interactions and tagged , , . Bookmark the permalink.

  • steve fantasia

    100% true. I’ve been on sales meetings where the salesmen literally talked his way out of a deal. The long pause is the most underrated sales tool.