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A Great Way To Transition To The Sales Close

Posted on Have Your Say: Leave a comment?

I still get numerous questions regarding what to say, or how to transition from the sales presentation to the sales close. Questions on WHEN to begin to close as well as exactly HOW to start the closing process still inundate my inbox.

Of course, I believe that there is NO transition, and in fact, the entire sales interaction is one continuous closing effort; seamlessly moving from one stage of the sales process to another. However, for many sales people, there is still that awkward moment between presenting the offer and asking for the order.

So, here is a short and quick, but very powerful idea to help you get across that huge chasm.

“Does that make sense?”
This simple, harmless and non-threatening question will help ease the move. The question is clear and helps the prospect digest what it is you just offered. You are not confronting the prospect with questions like, “Do we have a deal?” Or, “So what do you say?” Or even, “How do you want to pay for this?”

You are simply asking the prospective buyer if what you have presented thus far, at least sounds reasonable. That’s all. Does it make sense?

As an example:

Sales Person
“So Steve, what we are looking at is 11 cases of our Vintage Chardonnay, and 4 cases of the Zinfandel. Again, I will pick up the delivery costs on this first order, to get us started. So the whole thing comes to only £1,255, and we will provide all of the advertising and signage as well. Does that make sense?”

If the prospect agrees that the offer makes sense, then confidently assume the sale. Wouldn’t you expect a good businessperson to do something that makes sense?

Assume the sale and address whatever issue the prospect feels does NOT make sense. If no NONSENSE issues spring up, then move forward.

Does that make sense?

No, really. I’m asking YOU…does that make sense?

Happy Selling!

Sean

Sean McPheat MTD Sales Training

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Sean McPheat

Hi! I'm the founder and Managing Director of MTD Sales Training - we offer sales training solutions for companies both large and small. I'm blessed to work with 25 of the most talented trainers in the UK....well, I did recruit them! ;-) Today, we've delivered training in over 23 countries to over 2,500 different organisations and 50,000 staff. Our clients include Xerox, Friends Provident, Starbucks, Taylor Wimpey, CISCO, Allianz and Lloyds TSB to name but a few.

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  • http://www.helptrainingcourses.com Craig Fantarrow

    Myself and my small sales team have developed a very similar sales process which allows us to sell / discuss the benefits of our service and put across how the potential client will get a return on there investment.
    In the ideal telephone call the potential client closes the deal by asking the appropriate questions relating to payment and how quickly they can proceed. This obviously does not happen all the time however we do try and have a seamless conversation from start to finish with no particular closing point.

    • Sean McPheat

      Hi Craig,

      That’s great thanks.

      Out of interest do you guys have a script or a framework to work from?

      How much, as a team, do you have prescribed answers?

      Thanks

      Sean

  • http://www.helptrainingcourses.com Craig Fantarrow

    Hi Sean

    Thanks for the reply, firstly I must confess that I have only been in sales for 4 years so I am by no means an expert, however I analyse the results we get from the various techniques we have developed and adopted.
    We do not use a script as such, we tend to have the things we want to say written down in note form as a reminder, we have also had some external sales training and as and when new people join the team they are mentored until they get to the required level. We do have answers to the more frequently asked questions written in note form.One thing I do try to do is develop everyone in the team to have an intelligent conversation with the potential client and build a positive relationship.

    It has surprised me how the team moral and office mood can change the rate in which we make sales. I have some techniques that I am trying at the moment and we do seam to be getting the right results. Any advise would be received with thanks.

    • Sean McPheat

      Great stuff great.

      I love hearing about how different companies approach their sales.

      There is no “right” or “wrong” way.

      Take a look here for some further information on scripts and frameworks

      http://www.mtdsalestraining.com/mtdblog/?s=framework

      Hope it helps and thanks for your contribution to the blog

      Sean