Hi All,

This is just a quick note to let you know that Brian Perry, Mark Williams and myself are keynote speakers at this years Call Centre Expo at the NEC on 26/27 September.

Amongst the keynote speakers this year are also Sir Ranulph Fiennes and ‘Apprentice’ winner Michelle Dewberry so they will both be in good company!

Would love to see you there if you are attending. We are talking about managing under achievers, conflict management and I am speaking about the powers of persuasion!

Sean Mc