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Communication Skills

Improve Your Sales Conversations With These Four Simple Steps

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There’s a great strategy in communication that, I promise, will revolutionise the way you gain an understanding and rapport with a prospect. It’s something that I have to practice time and time again, as it doesn’t always come naturally in conversttion; but when it does, it works well and gives you that clarity that so [...]

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What You See Often Overrides What You Hear

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We are often taught in communicating with clients that our body language has a profound effect on the way the message is interpreted. The non-verbals are read by the client and often overrides the words that we hear. For example, if you ask someone if they feel confident about giving a presentation and they say [...]

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Avoid The Five Biggest Sales Email Blunders

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We see so many emails come through our office that, in all honesty, are an embarrassment to our profession. They are poorly laid out or lack impact or are lame in the extreme, too patronising, or something similar. Being one of the main avenues for most salespeople to connect with prospects, it’s imperative we utilise [...]

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Why Matching & Mirroring Really Works

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Have you heard of matching and mirroring? It’s the concept psychologists talk about when they refer to us building unconscious rapport with another person. They talk about matching their unconscious body language and gestures so that they feel at ease in our company. They also refer to matching or mirroring the words they use to [...]

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The Key Communication Skill To Improve Your Sales

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We would all agree that communication skills are of paramount importance when any discussion on the attributes of salespeople are discussed. It’s a continuous journey where you will never reach the end destination of perfection. Among the plethora of skills required by a great salesperson, being able to listen effectively is right up there with [...]

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