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Communication Skills

Six Steps to Convincing a Customer They Should Use You

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It’s fascinating to see the changes that are going on in the world of selling. If you Google books on the subject, the plethora of ideas and techniques could leave you reeling in its complexity. If we try to apply all the new ideas that are available on how to sell, and listen to all […]

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7 Must Read Articles To Help You Build Value In Your Interactions

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Value… What is it and how do you build it? Earlier on in the week I wrote about how to gain an insight into your buyers mind so you can appreciate what value is. And in response to that blog post I received quite a number of emails looking for further information on how to […]

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Improve Your Sales Conversations With These Four Simple Steps

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There’s a great strategy in communication that, I promise, will revolutionise the way you gain an understanding and rapport with a prospect. It’s something that I have to practice time and time again, as it doesn’t always come naturally in conversttion; but when it does, it works well and gives you that clarity that so […]

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What You See Often Overrides What You Hear

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We are often taught in communicating with clients that our body language has a profound effect on the way the message is interpreted. The non-verbals are read by the client and often overrides the words that we hear. For example, if you ask someone if they feel confident about giving a presentation and they say […]

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Avoid The Five Biggest Sales Email Blunders

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We see so many emails come through our office that, in all honesty, are an embarrassment to our profession. They are poorly laid out or lack impact or are lame in the extreme, too patronising, or something similar. Being one of the main avenues for most salespeople to connect with prospects, it’s imperative we utilise […]

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