Call Us Today 0800 849 6732

salesblogheader

Customer/Client Retention

Complaints Can Lead To Sales – If You Handle Them Right

Posted on Have Your Say: Leave a comment?

No matter how well you’ve done your job, there will always be things that are outside of your control. Things that would drive your customer mad. Things that would make them annoyed. And things that simply add up to bad service. Complaining customers can be a nightmare, but if handled correctly, can actually give you […]

Posted in Customer/Client Retention | Tagged , , | Leave a comment

Here’s An Innovative Way To Create Loyalty & To Get ‘Em Coming Back For More!

Posted on Have Your Say: Leave a comment?

So I’ve arrived in Prague on business, get into a taxi outside the airport and the first thing I see is this advert on the back of the drivers and passenger seat. It’s an advert for 47% off my fare if I call the business card instead of getting the hotel to arrange a taxi […]

Posted in Customer/Client Retention | Tagged , , | Leave a comment

Why Do Your Clients Continue To Use You?

Posted on Have Your Say: Leave a comment?

We recently asked a company who have been using our services for the past five years why they actually stuck with us. You know the kind of thing…what have we done right, is there anything more we can do, where do we add extra value, and so on. We were pleased with the answers and […]

Posted in Customer/Client Retention | Tagged , , , | Leave a comment

How To Get Close To The Customer

Posted on Have Your Say: Leave a comment?

What is a brand? The IPO says that it constitutes a “promise of an experience’ and conveys to consumers a certain assurance as to the nature of the product or service they will receive and also the standards the supplier or manufacturer seeks to maintain”. For example, a ‘brand’ might focus on exclusivity of design; […]

Posted in Customer/Client Retention | Tagged , , | Leave a comment

How To Plan Your Customer Experiences

Posted on Have Your Say: Leave a comment?

On a recent course, my trainer asked the delegates if they believed the experience the customer has with their company is an important measurement to them. With no exception, they all replied ‘yes’. Then the trainer asked how they plan that experience, i.e. what specific actions do they take to make the experience come alive. He […]

Posted in Customer/Client Retention | Tagged , , | Comments Off