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Tag Archives: building rapport

The Best Sales People Make Effortless Rapport, But It’s Not What You Think

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Building rapport is the holy grail for many sales people. They think that if the relationship is cemented before they try to pitch their product, then they stand a better chance of successful outcomes. What do most people think ‘rapport is? Most think it’s talking about the weather, some photos they see in office or how last […]

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Improve Your Sales Conversations With These Four Simple Steps

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There’s a great strategy in communication that, I promise, will revolutionise the way you gain an understanding and rapport with a prospect. It’s something that I have to practice time and time again, as it doesn’t always come naturally in conversttion; but when it does, it works well and gives you that clarity that so […]

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Think The Way Your Buyer Thinks

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Watching Derren Brown at the theatre a few weeks ago made me realise how little we mere mortals know about the way the mind works. He’s a great showman and artist, and readily admits that there’s nothing magical about what he does in his stage shows. It’s all illusion and trickery, but mightily impressive, especially […]

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Why Matching & Mirroring Really Works

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Have you heard of matching and mirroring? It’s the concept psychologists talk about when they refer to us building unconscious rapport with another person. They talk about matching their unconscious body language and gestures so that they feel at ease in our company. They also refer to matching or mirroring the words they use to […]

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Building Rapport – Infographic

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Whenever you use phrases like “I only do business with him/her” or “I think that person really understands me”, the likelihood is that you have experienced ‘Rapport’. Rapport is a personal state between two or more people which allow relationships to form, trust to be built and frustrations to be eased, and this is obviously […]

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