banner_new_1

What Do You Do When Your Customer Wants To Vent?

There are times when the customer simply wants to let off steam. Maybe the delivery you promised hasn’t arrived. Or some of the equipment has broken down. Or there’s simply too much pressure on the prospect and they have to let someone know how they feel, and you’re the nearest human being at that time. Whatever the reason, it’s always…

Read More

How To Build The Value Of Your Service Offers

We often hear from salespeople that one of their biggest differentials is that of giving service. We then ask the question ‘what specific services do you offer that make you different from your competition? How are your services actually adding value to your customer?’ Unfortunately, lots of the answers we get are either pretty woolly or not real differentiators. If…

Read More

Could You Be Doing More To Provide Outstanding Service? – Video Blog

Ok, let’s be honest…if I asked you how many of your clients walk away from an interaction with you or your team and feel absolutely astonished by the level of customer service they have received from you, what percentage would you say? Whatever that percentage is, I’m betting you’d like it to be higher? Yes? Good! Well the short video…

Read More