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There is a saying that customer satisfaction is useless; customer loyalty is priceless. This is well-explained when you consider a familiar scenario. Have you ever visited a restaurant and been ‘satisfied’ and yet never gone back there? I guess you have. If the restaurant measured their success by satisfied customers, they might end up being […]Posted in Customer/Client Retention | Tagged how can you build customer loyalty, how to increase levels of customer satisfaction | Leave a comment