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Dealing With ‘I Want To Shop Around’

These words can cause you to deflate and give up immediately, because it means in your mind that nothing you can do can influence the shopper. No matter what you say, they’ll go somewhere else anyway, so what’s the point? Why do prospective customers say this? The answer’s pretty simple. They haven’t yet been convinced that your solution deals with…

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Is “I’m Just Looking” An Objection?

It is incredible that three mere words from a total stranger will often create fear, frustration and feebleness in some of the most experienced sales people. The extremely common response of “I’M JUST LOOKING,” from a prospective customer, actually causes some retail sales reps to walk away and WAIT for the prospect to convert him or herself into a buyer….

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3 Steps to Handle the “I’m Just Looking,” Objection

“May I help you Sir?” “No…I’m just looking…” “Arrrrrrgh!” Those words, “I’m just looking,” often strike terror in the heart of many sales people, anger and frustration in some and a sense of helplessness in others.  This one extremely common phrase causes some retail sales people to simply throw up their hands, walk away from the prospect and wait until…

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Mary Portas Hits Out At Customer Service

“Are your people unmotivated, lackluster and uncommitted 24 hours a day, or only the 8 hours a day they spend with you?” (Paul Levesque) Sales people don’t deliberately start out to offer bad service. Sometimes they have a bad day. Sometimes they genuinely make mistakes. But on many occasions they simply don’t care enough to give quality customer service. Mary…

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