Should I Present Solutions? Or Are Options Better?

Those questions were raised at a recent sales course we ran, and they are interesting because most salespeople are trained to present and close at every opportunity.

In fact, in one of my favourite films, Glangarry Glenross, Alec Baldwin is famous for using the ABC method of closing, standing for Always Be Closing.

So why wouldn’t you always offer the solution? Why would you think of any alternative? Isn’t it strange to think that you wouldn’t close when you have the opportunity?

Well, many people suggest that it might be better to offer up to three options and then help the prospect choose which one would be best for them.

Let’s discuss the reasons for this:

Humans have this innate desire to want a choice. When they have a choice they feel in control, as if they are having an influence on the solution and the benefits they will achieve from it. Even if the choice is between Yes and No, we still like to feel that we control the situation.

Also, the optimum number of choices for someone is three. With two choices, it’s an either/or decision. With four or more choices, it can tend to overwhelm and intimidate us. But three seems to be the optimum number; not to many, not too few.

If we’re asked to choose between two options, we may feel pressured, wanting to choose the lesser of the two evils, or asking for more time to think it through.

But when we’re given three options, we tend to see the option of ‘no’ fading away.

Think of this when you next are asked to present a solution, or you feel the time is right to present the solution. Ask yourself, are there three options available to the prospect? If so, offer the choices, then request the prospect thinks through which be best for them or their business. This gives them a wider choice and enables you to help them consider the best alternative of the three for them and their business.

Offer three solutions. Discuss which one would be best for them. Help them make the best choice.

You’ll be surprised how often you’ll get a solution there and then, instaed of ‘I’ll think about it’.

Happy Selling!

Sean McPheat
Managing Director
MTD Sales Training

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A Quick And Useful Solution Selling Model To Use

Success leaves clues and from working with and training thousands of the very best sales people in the world I get a great insight into what they do and how they do it!

One of the key factors that makes these people stand out from the rest is structure.

That does not mean that they are not flexible, far from it.

When I say structure I mean that they follow a process in their client interactions or an order to make sure they get a successful outcome.

Now we’ve all heard of the million and one sales models out there and one that I like, to give you that structure is called:


Which stands for:

Probe problems – what are they and are they important?
Amount – who much is it costing them? Time, money etc
Prioritise – how big an issue is it for them?
Actions – what have they done about it?
Solution – can you present one that solves their problem?
Ask – how to move the sale forward

This is a really simple, yet very effective model to use.

Give it a go and it will provide you with the structure that you need for successul prospect and client interactions.

Happy Selling!


Sean McPheat
The Sales Jedi
MTD Sales Blog

MTD Sales Training

Telephone: 0800 849 6732

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