Retail
Sales Training
A
1-day in-house workshop where your staff will
learn how to...
Approach,
Qualify, Question, Recommend & Close
In
The RIGHT WAY To
Maximum Their Sales!
Overview
"Oh,
we're just looking"
How
many times do your sales people hear that fob
off!
You
see, they only hear that because they ask the
wrong question on the approach. We will
tell you a little known phrase to use
on the approach that makes it just impossible
for them to say this again!
This
1-day in-house programme will provide your sales
teams with the latest thinking in retail sales.
From
what to say on the approach through
to closing the deal and looking for up
sell and cross sell opportunities, your
team will go away from this training day armed
with actually phrases to use to help them!
MTD
have delivered training for the likes of Waitrose,
Porcelanosa, Blue Banana, Tie Rack, Comet, Debenhams,
Charles Tyrwhitt, Starbucks and many
other retail outlets both large and small.
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HERE TO MAKE AN ENQUIRY
Who
Will Benefit From The Course?
What Will You Gain From the Course?
- Learn exactly what your role
is in retail sales - it's not what you think!
- Learn how to approach potential
customers in the right way
- Learn exactly what to say so
you never receive the "I'm just looking
fob off"
- Learn how to ask effective
questions to unearth needs and wants
- Learn how to match up needs
and wants with your products and service range
- Learn how to deal with different
buyer types
- Learn how to build the value
of your products
- Learn how to overcome objections
before they even arise!
- Learn how to recognise buying
signals
- Learn how and when to ask for
the business
- Learn how to deal with objections
ands resistance should they come up
- Learn how to isolate objections
- Learn specifically how to deal
with "I want to think about it"
- Learn specifically how to deal
with "It costs too much"
- Learn how to deal with the
"Discount" question (if it is relevant
for your business)
- Learn how to identify further
opportunities for up selling and cross selling
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HERE TO MAKE AN ENQUIRY
Course
Agenda
Introduction
& Objectives
The
Approach and Greeting
- The
world according to a potential customer - what's
going through their head as they enter your
store?
- What's going through your head
as you see them enter the store?
- Acknowledging
customers you cannot assist immediately
Approaching
Customers:
- The
"I know exactly what I want" customer
- The
"I wonder if you can help me?" customer
- The
browsing customer
- Overcoming
"I'm just looking" before it even
occurs!
- Using
THREE types of Greetings
The
Qualification
- Questioning
and probing to unearth the customer's real needs
and wants
Your
Recommendations
- Matching their needs and wants
with your product set
- Establishing
trust
- Building
the value in your products and services
- Emotion
v Logic - understanding the two to help you
close the sale
- Covering
FEATURES and BENEFITS
- How
to involve the customer during your interaction
Handling
Objections
- Specific
phrases to use to respond to:
- "I'll
think about"
- "It
costs too much"
- "Can
you do me a deal"
- "I'll
have to ask my wife/husband"
- "I'm just looking"
(if it comes up!)
- "XYZ product is can
do this for me"
- Others you may come across
- Isolating
the customer's true objection
- Anticipating
objections so they do not surface in the first
place
Closing
The Sale
- Recognising
buying signals
- When
and how to ask for the business
Generating
Additional Sales & Margin From The Transaction
- How to identify additional
opportunites
- Add-on
sales
- Up-selling
techniques
- Cross-selling
your products
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HERE TO MAKE AN ENQUIRY
Close
& Actions
Next
Steps
Please
Call Us Or Email Us To Discuss Your Requirements
Call
us - 0800 849 6732
Email
- train@mtdsalestraining.com
On-Going
Support After The Workshop
After
we have delivered your programme we do not just
shake hands and take your money. We like to offer
you some ongoing support.
Included
within the cost are 3 unique support options that
are available to you.
6
Months Of Unlimited Email Support
During
the programme and for 6 months thereafter you
can email your programme leader as many times
as you like for help and guidance.
You
might be implementing a technique and have a question
to ask about it or you might have some dfficult
sales meetings coming up - no matter what the
situation your course leader is on hand to help
you.
After
all, we appreciate that the learning event is
just the start of the process!
Email
Support
-
Each delegate will receive a unique email address
to write to if they want some tips and help -
train@mtdsalestraining.com
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HERE TO MAKE AN ENQUIRY
20
Online Audio Seminars
We
will also give you access to 20
audio sales seminars that you
can listen to at your desktop through the internet.
Each
audio seminar has a short and snappy sales technique
that will get you thinking about what you are
doing and how you are doing it. Each seminar lasts
for around 5 minutes and has a document to download
as well.
Weekly
Sales Tips Newsletter
You
can also have the option to sign up to our weekly
"Sales Tip" newsletter that will be delivered
to your inbox.
Each
"Sales Tip" will cover topics such as:
•
Effective communications sells
•
Closing skills
•
Up-selling and cross-selling
•
Self-confidence
•
Buying signals
•
Questioning skills
•
Listening skills
Next
Steps
Please
Call Us Or Email Us To Discuss Your Requirements
Call
us - 0800 849 6732
Email
- train@mtdsalestraining.com
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