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Assertiveness Skills Webinar

Assertiveness Skills Webinar

90 to 120 minute versions available delivered via WebEx/Webinar/Skype

Overview

Being assertive is one of the most important skills that a sales leader can have.

In your everyday communications at work you need to be assertive when delegating, chairing, negotiating, motivating, selling, leading, disagreeing – you name it!

This workshop concentrates on building up your assertiveness skills so no matter what position you hold you can communicate on an even footing and get your point across in a firm, concise and empowering manner.

Objectives

By the end of this workshop, you will be able to:

  • Understand the difference between confidence, assertiveness and aggression
  • Hold challenging conversations
  • React to and turn around aggressive people
  • Manage and resolve conflict in the right way

Workshop Outline

Duration: 90 or 120 minute versions (including a short break)

Materials: Virtual handouts provided to work through

  • Objectives of this workshop
  • What’s the difference between confidence, assertiveness and aggression?
  • The importance of effective communication and the effects of poor communication in the working environment
  • Dealing With Challenging People & Situations
    • Different types of personality and how to engage best with each one
    • 6 types of assertion
    • Being assertive but not aggressive
  • Holding Challenging Conversations
    • Understanding what challenging conversations you might face
    • Creating the right environment – choosing the right method and setting to hold this conversation
    • Positioning difficult conversations – planning and preparation
    • Delivering difficult conversations and messages – structure
    • Changing behaviour by choosing a different perspective
  • Resolving Conflict
    • Thomas-Kilmann conflict assessment – how do you currently manage conflict?
    • Statements based on reasons vs expectations
    • Responses to feedback
    • How to handle difficult reactions to feedback

This Session Includes

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Pre-Session Activity
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Polls & Questions
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Hand Up Q&A

 

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Interactive Exercises
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Case Studies & Examples
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Recorded For Future Playback

 

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All of our virtual sales training courses are CPD Certified.

What this means is that you/your sales team will receive a CPD Certificate after taking this webinar.

There’s no additional cost for the certificate.

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Make An Enquiry

If you've got any requirements in mind please call us on 0333 320 2883 or complete our enquiry form below and we will get back to you with some options.