Written by Sean McPheat |
It’s easy to be content and consistent when things are going great.
You’re on a roll, nothing seems to be too much trouble and success is around every turn.
Oh, if things could always work out how we want them to.
But because of imperfect procedures, human error or simply bad luck, we often find things going wrong and having an impact and effect on how we feel and the results we achieve.
Here are some ideas to carry out when things don’t go according to plan for you:
Try not to react emotionally
Stop what you are doing and thinking
Think about responding rather than reacting
Employ your brain’s pre-frontal cortex (your ‘decision-making’ facility)
If others are involved, arrange time to consider what went wrong
Analyse the reasons for the situation
Consider whether the reasons are a systems failure, a personal issue or failure to follow procedures
Identify what result(s) you want to achieve
Think through what options you have got to achieve those results
Identify what changes have to be made to achieve the results
Decide on the action steps needed to start improving things
Get everyone’s buy-in to the actions
Identify how the stakeholders (if any) need to be involved
Determine how the corrective steps will be measured
Measure the rectifying steps
Keep on top of the corrective changes that are being driven forward
When corrected, identify what has to happen to decrease the chances of it happening again
Keep the motivation high of people who were involved
Gain everyone’s commitment to high standards
Some of those points may not be always totally under your control, but if you can work on the areas that you can influence and affect, then you stand a better chance of turning things round, not panicking and achieving the results you know are possible
Originally published: 16 November, 2016