Written by Sean McPheat |
How long have you worked in your industry?
That’s your history, and for many people it’s all their history.
In other words, they have just one or two perspectives on the world of work and business.
I have the privilege of training and consulting with many industries and it allows me to see things from so many points of view.
I get to see how the banking sector works, how the aviation industry carries out their management assessments, how the retail industry determine their sales processes and how the IT world deal with their challenges.
This gives me plenty of opportunities to share best practice in a plethora of ways.
For most people, they know a lot about how their industry behaves, who the key players are and the recognised best ways of running a business.
The main challenge with that is they only see what that one industry does to change the future and generate a good business model.
Most people in that industry will work to the same set of values, but it may keep you myopic to the ideas coming out of other industries.
For example, it may be eye-opening to you when you look at how other industries approach specific problems.
Fed-Ex applied the banking system to overnight deliveries. Instead of delivering a parcel 500 miles, they introduced the ‘hub-and-spoke’ model, where regional branches report to regional head offices who report to main head offices.
It revolutionised the parcel delivery industry.
The personal hygiene world was revolutionised when they studied the ball-point pen.
It was just a matter of time before the roll-on deodorant was produced.
Your industry may have some great ideas, but there are plenty more in other industries.
Here are some ideas that may help you develop some outside knowledge:
What you’ll find are ways and means that other people use to create new opportunities within their businesses.
There might be things you could simply copy, or at least adapt to the specific needs of your clients.
It could be you learn how they generate and develop new products for their customers.
Or possibly how they service their customer needs.
Or possibly how they deal with specific challenges their customers face.
Whatever you learn, it’s bound to offer a new viewpoint and allow you to see options that would never have been seen without your new research.
Originally published: 3 November, 2016