Account Management Skills

For Greater Customer Loyalty, Keep Selling!

To grow your business, you have to open new doors, but you also must successfully cultivate current relationships. While there are a ton of “after-the-sale-best practices”, this seldom thought about tip, may be the most essential of them all. Try…

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3 Essential Tips For Providing Great Customer Service

Providing unparalleled customer service, and after the-sale service, in today’s marketplace, is essential in maintaining customer loyalty. Today’s modern and educated buyer demands more for less, and is always aware of alternative options, including alternative vendors and competitive offers. Check…

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3 Important Actions To Take When You Really Mess Up

Let’s face it, you are human and you will make mistakes. Also, your company and other people you work with have flaws and are prone to err once in a while as well. So what do you do when you…

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3 Powerful Best Practices For After The Sale

You have made the sale.  However, understand that you have not closed the sale; in fact, you have just opened it.  Here are three best practices for after the sale performance that will help you cultivate deeper relationships and turn…

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5 Important Things To Look For In CRM Software

Customer Relationships Management (CRM) is essential in today’s business environment.  If you are still tracking customers and prospects via sticky notes, index cards or your trusty memory, you are a dinosaur in the new world. You must be able to…

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Best Ways To Carry Out Business Research

We are surprised by how few of our delegates on our sales courses actually carry out Business Reviews and Business Research with their customers. Without a regular review of how things are going, especially with your bigger customers, you have…

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Strategies For Keeping Customers Loyal

When I talk to salespeople who have been in the business for a long time, they most often agree that the last two or three years have been the hardest time they have gone through. The global downturn has hit…

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Build On Customer Loyalty

I was speaking to one of our clients this week about his job role. He’s an account manager. So he manages accounts. Sounds good. Every account we have needs managing. But his gripe was concerning the fact that he has…

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Post Sales Follow Up & Managing The Account

One of the reasons so many sales people have trouble committing to after sales service and follow up is because they cannot see the return on their investment. Many people feel that once the sale is closed and the commission…

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Cultivate Your Accounts

How To Cultivate And Manage Your Accounts Ok, you’ve located the prospect, qualified the lead, made the contact, secured the appointment, made the presentation, presented the proposal and finally closed the sale. You now have a customer; that is someone…

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