Communication Skills

3 Essential Communication Tips For Building A Successful Sales Team


Communication, communication and more communication. No pun intended here, but for some sales managers, communication is just talk. Effective and proactive communication is as integral to your sales team as professional training, solid sales support and even good sales people. In fact, communication is the glue that holds all of the pieces of the team’s puzzle together. Here are three…

Read More

Massively Increase Your Sales By Improving This One Communication Skill

Serious media business

Probably the most important skill to develop as a sales professional is the ability to communicate effectively with prospects and clients. There’s little doubt that spending your time improving your communication skills is time very well spent, and you’ll never perfect it; it’s one of those skills that will always enable you to improve your relationships with everyone you come…

Read More

3 Tips To Communicate More Effectively With Your Sales Team

team discussion in office

The old adage, “It is not what you say, but how you say it,” is true and valid. In today’s business environment, the wrong words or tone of those words can cause misunderstanding and resentment. As today’s buyers are more educated and sophisticated, sales management must realise that today’s sales people have evolved as well. You Said One Thing, They…

Read More

What Does Your Body Language Say About The Type Of Salesperson You Are?

Businessman at desk in busines

Even if you’re not aware of your body language, other people you are with are. The signals you give unconsciously may affect the other person unconsciously too, and if they are negative signals, it could affect the process of communications without either of you understanding why. This is why it’s so important to be totally aware of what your body…

Read More

How Salespeople Build Rapport Using Body Language

woman crossing hands

Understanding body language is an important skill for salespeople to learn. However, it is important that we understand some key concepts first: Look for more than one sign. Try this for example. Cross your arms. It feels good doesn’t it? You are hugging yourself. Yet, if you read books on body language they will tell you that this is a…

Read More

14 Quick Tips On Becoming A More Assertive Salesperson

Choose yes/no

One definition of assertiveness is being confident and direct in dealing with others. Assertive people know what they want and aren’t afraid to ask for it. They also respect the feelings and needs of others and are prepared to negotiate solutions that are acceptable to both sides. Aggressive people want to win at all costs. Passive people give in and…

Read More

What Do You Do When Your Customer Wants To Vent?

steam from the ears

There are times when the customer simply wants to let off steam. Maybe the delivery you promised hasn’t arrived. Or some of the equipment has broken down. Or there’s simply too much pressure on the prospect and they have to let someone know how they feel, and you’re the nearest human being at that time. Whatever the reason, it’s always…

Read More

The 6 Most Common Mistakes Salespeople Make In Their Opening Discussions

man in frustration

You’ll have heard of the ‘elevator speech’, that first few seconds’ introduction that can make or break a conversation you have with a prospective client. It’s called the elevator speech because it normally takes the same amount of time you’re in an elevator to make a first impression and make someone think it’s worth having a conversation with you. What…

Read More

Use This Example To Get Prospects To Return Your Voicemails

Businessman with phone in hand

I had a voice-message left on my phone last week from a sales call. There were basically two things wrong with it. The first was the caller didn’t say who he was or the name of the company. I had no idea who it was. It was just an introduction to his product. Secondly, he garbled his telephone number in…

Read More

10 Quick Tips On How Sales People Can Improve Their Listening Skills

Listerning Skills

It’s often said that you never learn anything when you’re talking, only when you’re listening. How true is that statement! But we often meet people who are poor listeners. They interrupt, they are full of their own self-opinionated ideas, they love the sound of their own voice and they seldom allow you to get a word in. Know who I…

Read More