The MTD Sales Blog

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Telesales Training Course

Business man at a desk on the phone

Telesales Training Course Effective Telesales Training Successful Telephone Selling In The 21st Century Successful selling over the telephone in the 21st century requires a different set of skills than previously displayed. Your customers have an expectation of levels of quality and service higher than ever before. Therefore, your telesales team need to use the right approach and have the relevant…

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Over-the-top loyalty, or what!

Loyalty magnet

Having been brought up in the industrial city of Coventry, the football team has always held a soft spot in my heart, even though there are times when I delve into the deepest of despair with their performances. Living many miles away from the city means my visits are most infrequent, but when I do make it back there, I…

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Poor Service

Businessman with unhappy face

I believe that the standards of customer service in the UK are awful. Here are a couple of examples from my weekend… 1. Left Hanging With The Hanging Baskets I visited BLOOMS GARDEN CENTRE in Rugby with my wife and 15 month old daughter to purchase some hanging baskets for the front of our house and also for our back…

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Build Up Trust

Business lady offering a handshake

It’s really going to help you to close more deals if you can get your prospect to know, like and trust you. So how exactly can you build up trust? Here are a few pointers… 1. Become an adviser If you know your product knowledge inside out and lose the “salesmans patter” you will come across as a trusted source…

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Retail Sales Training Tip and Technique

Cartoon Salesperson

Retail sales training is a real joy because of the nature of the sale. There you have people coming in to your store and if someone doesn’t buy, another prospect comes along very quickly! Do you work in retail sales? If you do then the “Oh, I’m just looking response” must frustrate the hell out of you. But let me…

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Sales Training Birmingham

Training taking place in a circle

We complete a lot of in-house sales training courses in the Midlands but especially within Birmingham. These consist of a wide range of different courses including: telesales, consultative selling, account management, retail sales training – you name it! B2B and B2C companies are now acknowledging that training their sales teams is a MUST HAVE not a NICE TO HAVE. The…

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What Do You Sell?

Businessman with questions

If I were to ask you “What do you sell?” what would you say? Software? Products? Holidays? Make Up? You see, you don’t really sell anything! I know that sounds weird but think about this for a moment… What do WONDERBRA sell? They actually sell SELF CONFIDENCE for women (and also pleasure for men!) What do BLACK AND DECKER sell? Well,…

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Models Of Buying

Businessman holding a calculator

A lot is made about sales models and having a framework from which to sell from. But not a lot of sales people know their own buyers model for purchasing which is crazy when you think about it. You should be able to overlay your sales model with your buyers purchasing model and they should complement each other very well….

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Understand Your Margins

Question Mark And Thinker

Everyone would love to sell at high volumes and high margins right? Yeah right, like that’s gonna happen unless you have no competition at all that is! But it’s really important that you get to understand the dynamics of selling at low and high margins and what they mean to your selling efforts. Let’s look at an example: Imagine that…

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Sales Training Company In Coventry

Training taking place in a circle

It’s official! MTD Sales Training are the most well known sales training company in Coventry. We asked 100 local firms at random the following question: “Name a sales training company in Coventry?” Out of the 100, 63 firms said MTD Sales Training, 32 said “We don’t know of any” and 5 said other companies. This was great news for MTD because although we…

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