building rapport

3 Ways To Make Small Talk Pay Big Dividends

Some call it “small talk.” Others refer to it as the “warm up.” You know; it’s that idle, incidental banter between you and the prospect as you get things into place before the sales interaction. This warm up talk is more important than many realise and can steer the sales process in a positive or negative direction. In addition, this…

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5 Ways To Kill Rapport With Your Clients

Saying no to a salesperson

Rapport is the single most important thing to build during a meeting with a client. Without it, you run the risk of losing contact and trust. As a high-quality salesperson, you need to identify how to build rapport quickly, and with integrity. Here are 5 ways that you can break rapport stone dead: 1. Don’t do your research. The fastest…

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