customer loyalty

Top 5 Ways To Gain More Repeat Business

Businessman holding card saying repeat customers

Don’t you just love it when one of your customers places a follow-up order? Or you get that call and the customer says they’d like a repeat of what they had from you before? The great feelings flow through you, because you realise that all your hard work was worth it, and you feel rewarded by repeat business that you…

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How Do You Know Your Customer Will Be A Returning Client?

Repeat customer name tag

Unless you’re working with customers who are purely in transactional mode, the holy grail of sales is gaining repeat business. Turning a one-time customer into a loyal client increases revenue, profit and probable recommendations exponentially. So, how can you tell if the customer you’re dealing with will return and do more business with you? Here are some ideas to work…

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3 Powerful Tips To Create Client Loyalty

Increasing graph on customer loyalty

In today’s marketplace of shrinking budgets, growing competition and modern, sophisticated buyers, establishing stronger client loyalty is not easy. There always stands a competitor ready to offer lower prices and higher value, while buyers are also looking to play companies off one another in search of the best deal. It should be obvious to anyone in business today, that to establish…

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Here’s Why Customer Satisfaction Is WORTHLESS

Customer Satisfaction

I’ve just finished reading Jeff Gitomer’s book “Customer Satisfaction is Worthless, Customer Loyalty is Priceless” and I’d really recommend you get a copy if you’re in customer service. It offers some interesting insights into service and some great stories that resonate in many areas. It got me thinking as to why I’m loyal to some companies and not to others….

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2 Key Components In Building Unbreakable Customer Loyalty

Customer Loyalty Crossword

When we ask clients why they buy services, we naturally get a wealth of information that allows us to pinpoint the very things we need to do to gain their business. Not only that, it creates touchpoints for us to follow for when we want to maintain loyalty. Yes, we might get business from clients when we offer great value…

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The 3 Main Components That Drive Customer Loyalty

customer loyalty

Most companies agree that loyal customers are the lifeblood of their business. Clients who return continuously to restock or re-purchase make it easy for companies to provide service and back-up because the effort needed to ensure satisfaction is minimal. But how do we ensure this loyalty isn’t just short-lived? What attitude do you as a salesperson and as a business…

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Here’s An Innovative Way To Create Loyalty & To Get ‘Em Coming Back For More!

So I’ve arrived in Prague on business, get into a taxi outside the airport and the first thing I see is this advert on the back of the drivers and passenger seat. It’s an advert for 47% off my fare if I call the business card instead of getting the hotel to arrange a taxi for me. The taxi driver…

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3 Essential Tips For Providing Great Customer Service

Providing unparalleled customer service, and after the-sale service, in today’s marketplace, is essential in maintaining customer loyalty. Today’s modern and educated buyer demands more for less, and is always aware of alternative options, including alternative vendors and competitive offers. Check it Out Following are three mission critical points for providing good customer service. Although these tips may seem obvious, do…

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Can You Change The Price Only Prospect Into A Good Loyal Client?

In a recent post, “4 Powerful Reasons To Walk Away From The Price ONLY Prospect,” I detailed how and why you need to walk away from that POP (Price Only Prospect). That is the prospect who cares nothing about service, value, or even reputation and is only concerned with, “How much?” Even if you give away your shirt to close…

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Are Your Customers Re-signing or Resigning?

Businesswoman saying no to salesman

Any customer who buys from you should have the opportunity to purchase your product or service again. In the real world, this doesn’t always happen. here are some reasons why customers may not carry out repeat business with you and become your loyal customer: 1. Showing no genuine or personal interest. This is the biggest reason why customers leave…apathy by…

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