what to do with bad customers

What To Do When The Prospect Is Very Late For the Appointment: Part III

The prospect shows up 30 or 45 minutes late for the meeting.  You do not have enough time to do a proper sales interaction and you feel the prospect has complete disrespect for your time.  What do you do? In Part I and Part II of this article, we began to focus on the following solutions to use the prospect’s…

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What To Do When The Prospect Is Very Late For the Appointment: Part II

If you have been in the world of professional B2B selling for any length of time, then you have probably had that prospect who kept you waiting for 15, 20, 30 minutes or more.  It presents a very delicate and volatile situation.  You don’t want to kill the sale yet you have to maintain your dignity and self worth, in…

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What To Do When The Prospect Is Very Late For the Appointment: Part I

You have set a solid appointment, and immediately sent an email verifying the meeting information.  You then followed up by confirming the appointment by telephone the day before. Finally, you arrive at the 10:00 a.m. appointment a proper 15 minutes early.  The receptionist informs you that she will notify the decision maker (DM) that you are there. However, 10:00 comes and…

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What To Do With A Bad Customer

Businessman with unhappy face

You know the situation…you’ve been on top form and the prospect still says no! These are people that don’t see the benefits of doing business with you, and you can recognise them quite easily. Prospects who cut you down on price, make unreasonable demands, give your competitors the business, make outrageous demands, never return your emails or calls, call themselves…

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