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MtdBlog

If You Don’t Invest In Yourself, Then Why Should Your Customers?

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I was talking to a client of ours last week and he mentioned something that made me stop, think and agree with him. He said that he is getting tired of salespeople trying to sell to him without doing the necessary research on his business to identify where potential needs may be. He’s also tired […]

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Understanding Customers’ Perspective To Improve Client Interaction

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Unfortunately, conflict is an unavoidable aspect of the human condition, and is likely to creep into the conversation any time expectations differ. Conflict can raise stress levels and leave long-lasting effects on employee health, decreasing job satisfaction, and increasing absenteeism and tenure rates. It is critical that employees who interact with clients on a regular […]

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4 Easy Steps To Deal With An Explosively Angry Customer

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Human beings have never and will never be predictable animals. What to one person will be a bit of a nuisance may well be tantamount to being the end of the world to another. Certain people have standards that need to be kept, and if they’re not it can cause them to lose their temper […]

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