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MtdBlog

Understanding Customers’ Perspective To Improve Client Interaction

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Unfortunately, conflict is an unavoidable aspect of the human condition, and is likely to creep into the conversation any time expectations differ. Conflict can raise stress levels and leave long-lasting effects on employee health, decreasing job satisfaction, and increasing absenteeism and tenure rates. It is critical that employees who interact with clients on a regular […]

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4 Easy Steps To Deal With An Explosively Angry Customer

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Human beings have never and will never be predictable animals. What to one person will be a bit of a nuisance may well be tantamount to being the end of the world to another. Certain people have standards that need to be kept, and if they’re not it can cause them to lose their temper […]

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Handling Objections – Infographic

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One of the biggest hurdles facing sales people is the objection raised from the prospect. Using the tactics in our infographic below, handling objections will now be a doddle! TO DOWNLOAD THE FULL SIZE INFOGRAPHIC PLEASE CLICK HERE (Image by MTD Sales Training – please attribute if republished) Happy selling! Sean McPheat Managing Director MTD […]

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