MTD Sales Training – Terms & Conditions

MTD Training – Terms & Conditions

Fees & Travel Costs

Total fees due are based on anticipated costs for accommodation and travel at the time of quoting. These may be subject to change and are outside of MTD’s control. Any changes may affect the total fees quoted.

Mileage is charged at £0.55 per mile
Rail fares, car parking, and toll charges (if applicable) are charged at cost
Subsistence is capped at £30.00 per 24 hours, in line with HMRC’s benchmark rates for meals and incidental overnight expenses: https://www.gov.uk/hmrc-internal-manuals/employment-income-manual/eim05231

Payments – UK Delivery

Our standard payment terms are NET 30 days from the invoice date. Payment should be made in GBP, with full payment details provided on the invoice.
In some cases, full or partial payment may be required in advance. Please refer to the specific invoicing schedule provided.
MTD reserves the right to revise payment terms based on credit checks or previous payment history.
Non-payment may result in a pause or withdrawal of services until resolved.
Any invoice disputes must be raised in writing to finance@mtdtraining.co.uk within 10 working days of receipt. The Client must provide reasonable evidence for the dispute. Both parties agree to negotiate in good faith to resolve the issue within 30 days of notice.
If the Client’s finance team is located overseas:
If in the EU – a valid VAT number must be provided to MTD
VAT may apply depending on the location of service delivery (see HMRC VAT Notice 741A, Section 6.3)

Payments – Outside of UK Delivery

50% of the total fees must be paid 10 working days prior to delivery or product creation.
The remaining 50% is due 30 days from the invoice date.
If services are due within 20 working days of the terms being signed, 100% of the fees may be required upfront.
All payments must be made in GBP via bank transfer (details on the invoice).
Clients are responsible for any banking fees, and MTD will accept foreign bank charges.
For overseas Clients:
- iii) If in the EU – a valid VAT number must be provided
- iv) VAT may apply depending on the service location

Cancellation, Postponement & Rebooking Terms

1. Definitions & General Principle

For the avoidance of doubt, any request by the Client to cancel, postpone, defer, reschedule, or move a confirmed training date constitutes a cancellation of the original booking.

Cancellation fees will always be assessed by reference to the original scheduled delivery date, regardless of whether the Client intends the training to be delivered on an alternative date or subsequently rebooks.

2. Notification Requirements

The Client must notify MTD Training (“MTD”) in writing of any cancellation, postponement, amendment, or change to confirmed training dates, including changes to delegate names, numbers, venue, or material requirements, no later than 14 working days prior to the scheduled delivery date. All notifications must be submitted in writing to: operations@mtdtraining.co.uk

Working days are Monday to Friday, excluding UK public holidays.

3. Cancellation Fees

Any cancellation of a confirmed training date, including where the Client requests to move, postpone, defer or reschedule the date, will incur cancellation fees in accordance with the notice period provided.

The following cancellation charges apply:

Notice Period Before Delivery	Cancellation Fee
Within 10 Calendar days	100% of total fees
11–14 Calendar days	80% of total fees
15–21 Calendar days	50% of total fees
22+ Calendar days	No charge

Where a client requests to move or postpone a training date, the original delivery date is cancelled and released.

Where the Client subsequently agrees replacement delivery dates, the rebooking provisions detailed in Section 5 may apply.

Additional Chargeable Costs

In all cases of Client cancellation, MTD reserves the right to recharge all non-recoverable, pre-booked expenses, including but not limited to:

Trainer travel and accommodation
Venue hire
Materials production

Charges will reflect supplier cancellation policies and the original booking terms.

Discretionary Rebooking Following Cancellation

Following a cancellation, MTD may, at its sole discretion, agree to rebook the training on a new date, subject to the conditions below.

5.1 Eligibility

Rebooking will only be considered where:

The Client’s account is fully up to date with no overdue invoices.
The rebooking request is submitted in writing to operations@mtdtraining.co.uk.
Suitable trainer availability exists.

5.2 Rebooking Fee Structure

Where a Client requests to postpone, defer, reschedule or move a confirmed training date and subsequently wishes to rebook, the following rebooking fees will apply provided replacement delivery dates are agreed within the timescales outlined below.

Notice Period Before Original Delivery Date	New Delivery Date Confirmed Within 14 Calendar Days of Cancellation Notice	New Delivery Date Confirmed Within 15–28 Calendar Days of Cancellation Notice
Within 10 Calendar days	100% of total fees	100% of total fees
11–14 Calendar days	50% of total fees	80% of total fees
15–21 Calendar days	25% of total fees	50% of total fees
22+ Calendar days	No charge	No charge

The rebooking fee is intended to reflect trainer allocation, administration, planning, and the loss of opportunity to utilise the original delivery date.

5.3 Rebooking Conditions

Where rebooking is agreed:

New delivery dates must be agreed within 28 calendar days of the cancellation notice.
Training must be delivered within 6 months of the original scheduled delivery date.

If replacement delivery dates are not agreed within 28 calendar days of the cancellation notice, the booking shall remain cancelled and the applicable cancellation fee under Section 3 will apply in full.

Should the Client wish to proceed with training after this period, the training will be treated as a new booking and will be subject to MTD’s prevailing fees, availability and terms at the time of booking.

5.4 Cost Adjustments

Where training is rebooked more than 3 months after the original scheduled delivery date, MTD reserves the right to review and adjust:

Training fees
Materials
Trainer allocation
Travel and accommodation costs

to reflect changes in cost, availability, or delivery requirements.

5.5 Unscheduled Credit Balances

Where a Client holds a pre-paid credit balance with MTD in respect of training that has not been scheduled or confirmed to a delivery date, MTD requires that all such credit balances are applied to confirmed delivery dates within 6 months of the date of payment or, where training has been partially delivered, within 6 months of the last confirmed delivery date.

Where a credit balance remains unscheduled beyond this period, MTD reserves the right to:

Treat the unscheduled balance as earned revenue and issue an invoice for the outstanding amount, payable within 30 days; or
Where agreed in writing by both parties, extend the scheduling window for a defined period, subject to a written extension agreement confirmed by MTD’s Operations and Finance teams.

Any extension will be time-limited and will not be granted on an open-ended basis. Where no extension is agreed, the credit balance will be invoiced in accordance with the above.

Clients are encouraged to work with their MTD account manager to schedule outstanding training at the earliest opportunity to avoid this position arising.

Approval & Exceptions

Cancellation and rebooking terms will be enforced unless an exception is expressly approved by MTD’s Learning & Development and Finance teams.

All exceptions must be confirmed in writing to: operations@mtdtraining.co.uk

Clients are encouraged to notify MTD at the earliest opportunity to explore available options and minimise costs.

Additional Costs for Cancellations

If the Client cancels, all pre-booked travel, accommodation, and venue hire made by MTD training as per the signed terms will be chargeable to the Client, in line with each supplier’s cancellation policy.

Supplier Forms & Onboarding

MTD will aim to complete any requested supplier forms within 14 days of receiving the request. If onboarding is delayed due to late notification, it may impact the agreed delivery timeline.

Force Majeure

MTD will not be held liable for any disruption caused by a Force Majeure Event. In such cases, we will explore alternative options where possible. If alternatives are unavailable, our standard cancellation and postponement terms will apply.

Force Majeure Event includes (but is not limited to): natural disasters, war, civil unrest, government action, epidemics/pandemics, and service interruptions. This does not include lack of resources, labour, or preventable circumstances.

Data Protection

MTD will only process data necessary to deliver the agreed training/services. We will not share data with any third parties without written consent.

All delegates are added to MTD’s Management or Sales Academy and our ‘Hints & Tips’ email list (included in the programme cost). You can unsubscribe at any time or request removal by emailing operations@mtdtraining.co.uk.

MTD retains personal data in line with our GDPR policy, available on request.

Subcontractors

MTD does not subcontract data processing. Our associate trainers are contracted directly and bound by confidentiality agreements.

Trainer access to delegate names, work emails, phone numbers, and job roles may be required to support delivery. Clients may opt out by informing MTD when signing the terms.

Modern Slavery Statement

MTD opposes all forms of modern slavery and human trafficking in accordance with the UK Modern Slavery Act 2015. We respect the principles of freely chosen employment and responsible business practices.

A copy of our Anti-Slavery & Human Trafficking Policy is available upon request.