MTD Sales Training – Terms & Conditions


1.1 For bookings made on behalf of a company, the course fees will be due for payment 30 days from the invoice date or 15 working days before the start of the course – whichever is earliest.

1.2 For bookings made on behalf of an individual, the payment is due upon receipt of booking request.

1.3 Course fees include training materials, lunch and refreshments throughout the day, but they do NOT include accommodation or travel.

1.4 For bookings received from outside of the UK, the payment is due upon receipt of the booking by card or bank transfer.

1.5 All bookings are classed as provisional until payment has been received in full and all courses must be paid in full or attendance will not be permitted.


2.1 You can have a substitute take the place of the booked/intended delegate – however, you must notify us in writing 7 working days before the start of the course date.

2.2 If you require to substitute under 7 working days before the start of the course a £15 administration fee will be due to cover new certification and notification to all parties involved.


3.1 Only applicable if the course has been paid for in full.

3.2 You may cancel a booking and get a full refund without incurring any penalty, providing we receive your request, in writing to [email protected], no later than 20 working days before the first day of the commencement of the course.
Should you wish to cancel between 7 and 19 working days before the course, the following fees will apply:

• A £75.00 administration fee will be due for all 1-day courses and a £150.00 administration fee for all 2-day courses.
Should you wish to cancel under 7 working days unfortunately a refund will not be permitted as venue and trainer fees will have been incurred.

3.3 All Cancellation requests must be made in writing by emailing [email protected]


4.1 Only applicable if the course has been paid for in full.

4.2 You may transfer to another date/location, free of charge, on one occasion without incurring any additional charges/penalties, providing you notify us no later than 20 working days before the first day of the commencement of the course.

Should you wish to transfer between 7 and 19 working days before the course, a £75.00 administration fee will be due for all 1-day courses and a £150.00 administration fee will be due for all 2-day courses.

Should you wish to transfer under 7 working days unfortunately we are unable to assist with the transfer as venue and trainer fees will have been incurred.

4.3 If you do transfer to another course the terms of the original invoice will still apply and therefore payable within 30 days from the date it was originally issued along with any administration fees. All fees are to be paid in full prior to attendance of the course.

4.4 All amendments, postponements, venue, or name changes to bookings must be made in writing by emailing [email protected]


5.1 Should you choose to not attend the course; a refund or course transfer will not be permitted.


6.1 In the unlikely event that we have to either postpone the course, change the course location or date, we will make every effort to provide you the ‘customer’ with 4 weeks’ notice although unfortunately due to unforeseen circumstances this may not always be possible.

6.2 If, for any reason, the customer is unable to attend a course that we have relocated or changed the dates of, we will endeavour to find a different location or date that is suitable. If the alternative options provided are not suitable, then we will credit 100% of any prepaid course fees. This credit maybe either redeemed against a future course or refunded.

6.3 MTD Training will not be liable for any other costs incurred by the company or delegate for any costs incurred (e.g. travel or accommodation booked) or any consequential damages.


7.1 If you have chosen to take an accreditation that involves an assessment, you will be added to the accreditation site on the Friday following course completion and you must pass the assessment within 6 weeks of that date. Should you require an extension a fee of £100.00 + VAT will be due.

7.2 You get two opportunities to pass the assessment. Further attempts are chargeable at £100.00 + VAT.

7.3 You/the attendee will be emailed information following the course on how to sign up to the academy. You get 6 months access from sign up.

7.4 You/the attendee will automatically receive after course email support tips following the course. These are sent on a weekly basis, and you can choose to opt out at any time or contact [email protected] where you will assisted.


8.1 The company and their delegates agree to abide by our and the venue Health, Safety and Security measures.

8.2 Please note we are not able to guarantee either a minimum or maximum numbers of participants will be on any specific course.

8.3 We operate a Zero tolerance policy, a delegate may be asked to leave a course in the instances of:- undesirable behaviour, violation of company rules, or under the influence of alcohol or drugs.

8.4 MTD reserves the right to cancel or arrange an alternative date for any training or services to be provided where circumstances outside of MTD’s control dictate. MTD also reserve the right to replace face-to-face training with a virtual option in the event of circumstances outside of MTD’s control. In such circumstances MTD will notify the delegate via email and provide the necessary Teams or Zoom link to attend the training. Should you not wish to attend the course then the cancellation/amendment fees detailed in section 3, will be applied.


9.1 All copyrights, patents, designs and other intellectual property rights in, or relating to any course materials provided or made available in connection with our courses remain the sole property of Management Training and Development Limited.

9.2 No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical photocopying, recording or otherwise, or translated into any language, without the prior written permission of ourselves.


10.1 We aim to be GDPR compliant and have a company GDPR Policy in place. If you would like to request a copy of our policy, please email [email protected]

10.2 We use data relating to your business to facilitate trading with you and your company and for general correspondence with your staff. We will never pass on this information without your permission. For more details please refer to our Data Privacy Standard which can be found on our website

10.3 Information about your company is backed up and stored securely for data recovery and loss prevention purposes. The backup data is encrypted and can only be used for data restoration purposes by us.
Prior to course attendance delegate and company name is shared with the venue, trainer and if applicable suppliers – this information will be disposed of immediately after the course.

10.4 You can request to find out what details we hold on you and we aim to respond within thirty days. All requests must be emailed to [email protected]

10.5 Your legal rights

You may choose to request erasure of your personal data, however, please note that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

10.6 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10.7 Data retention – We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Details of your booking will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 7 years unless the law prescribes a longer period.

11. COVID-19 Pandemic

11.1 Please note that during the COVID-19 pandemic, MTD will be following Government guidelines and safety advice. If you are concerned about a course you have booked, please contact [email protected] at the earliest possible opportunity to discuss this.

11.2 Should the Government impose a mandatory lockdown and/or Work from Home rules, MTD will adapt your face-to-face training to a virtual option free of charge and complete the necessary arrangements. MTD cannot be held liable for any pre-booked travel and/or accommodation made by the delegate or booker.

11.3 Should you not wish to proceed with a virtual option, then the cancellation/postponement fees listed in section 3 will apply. Cancellation requests will be escalated to Senior Leadership for review on a case-by-case basis. All postponement or cancellation requests must be made in writing to [email protected] as soon as possible. MTD will respond within 48 hours.

11.4 Should the delegate or booker request a postponement or cancellation due to their own internal policies and procedures in relation to the COVID-19 pandemic, MTD will try to provide alternative options where possible, such as virtual delivery. This may not always be possible if the request is within the 7 to 19 day period. If you do not wish to proceed with the alternative options provided, the postponement or cancellation fees listed in section 3 will be applied.

12.0 Force Majeure**

MTD cannot be held liable for any Force Majeure Event disrupting planned training and/or services agreed on the terms of business. MTD will endeavour to provide alternatives in such instances where a Force Majeure Event means that the Client cannot attend or take part in training and/or services due to be supplied, but where alternatives are not possible for any reason, any changes to services due will be accountable to the afore mentioned cancellation and/or postponement policy and fees.

** “Force Majeure Event” means an event which is beyond the reasonable control of the party affected by it, including an act of God, natural disaster, fire, flood, storm, war, military action, riot, civil commotion, any law or any action taken by a government or public authority, terrorism, epidemic or pandemic, nuclear, chemical or biological contamination, explosion, interruption or failure of utility service, strike, lock-out or labour disputes (other than by the party or its Affiliates seeking to rely on a Force Majeure Event). Force Majeure Event does not include events or circumstances caused by: (i) a shortage of funds, labour, materials or other resources; or (ii) circumstances that could have been avoided by a party exercising reasonable care and due diligence.

These terms and conditions are subject to review and change at any time and all bookings are subject to the most recent version.

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