Direct Selling Over The Telephone

Training courses or on-going programmes designed around your exact requirements

Direct Selling Over The Telephone

Learn how to sell directly there and then over the telephone with this telesales skills course.


If you sell directly over the telephone then this course will provide you with the skills and techniques to ensure that you’re a success.

This course is ideal if you are selling “business to consumer”

You’ll cover how to get your mindset right for the constant rejection that you face as well as how to create rapport with your prospects so they like and trust you so they want to hear more.

The course will provide you with tips and techniques on how to handle the most common objections that you face and how to ask for the order in the right way.

Below is some indicative content and we would tailor this based on your requirements, adding any topics or areas in that you need.

Indicative Content

What Does Excellence Look Like?

  • What’s the DNA of a successful direct sale over the telephone?
  • Understanding the direct selling sales process

 Pre Call Planning & Preparation

  • Getting your mindset right for the day ahead
  • Learning how to reframe rejection
  • Researching your prospects and call list
  • Planning your calls and your approach
  • Developing and understanding your framework/call script

Opening The Call

  • How to open your calls in the right way
  • How to identify a gatekeeper screen
  • The techniques to use to get through the 2 types of gatekeeper screen:
    • The blind screen
    • The investigative screen

Selling Your Product/Service

  • Transitioning from the gatekeeper to the decision maker
  • Rapport building techniques without the cheese
  • Questioning and listening skills
  • Qualifying the decision maker
  • Matching your products and services to their needs
  • Benefits focus and involving the decision maker
  • Listening for the hook

Handling Objections & Closing

  • How to identify buying signals
  • Asking for the business in the right way
  • How to respond to phrases such as:
    • “I’m not interested”
    • “It’s too expensive/costs too much”
    • “Call me back later”
    • “Send me some information”
    • “I already use someone/something for that”
  • Responding to discount requests

 Action Planning

CPD logo

All of our in-house, bespoke courses and programmes are CPD Certified.

After we have developed the material for your programme it will go through the CPD Certification process.

What this means is that your sales team will receive a CPD Certificate for your specific course/programme.

All of this is completed with no additional cost.

Make An Enquiry

If you've got any requirements in mind please call us on 0333 320 2883 or complete our enquiry form below and we will get back to you with some options.