Close Business Directly Over The Telephone
Overview
If you sell directly over the telephone then this course will provide you with the skills and techniques to ensure that you’re a success.
This course is ideal if you are selling “business to consumer”
You’ll cover how to get your mindset right for the constant rejection that you face as well as how to create rapport with your prospects so they like and trust you so they want to hear more.
The course will provide you with tips and techniques on how to handle the most common objections that you face and how to ask for the order in the right way.
Below is some indicative content.
We can tailor this based on your requirements, adding any topics or areas in that you need.

Delivery Options
In-House Workshop
LIVE Webinar
Blended Solution
Indicative Content
- What’s the DNA of a successful direct sale over the telephone?
- Understanding the direct selling sales process
Pre Call Planning & Preparation
- Getting your mindset right for the day ahead
- Learning how to reframe rejection
- Researching your prospects and call list
- Planning your calls and your approach
- Developing and understanding your framework/call script
Opening The Call
- How to open your calls in the right way
- How to identify a gatekeeper screen
- The techniques to use to get through the 2 types of gatekeeper screen:
- The blind screen
- The investigative screen
- Transitioning from the gatekeeper to the decision maker
- Rapport building techniques without the cheese
- Questioning and listening skills
- Qualifying the decision maker
- Matching your products and services to their needs
- Benefits focus and involving the decision maker
- Listening for the hook
Handling Objections & Closing
- How to identify buying signals
- Asking for the business in the right way
- How to respond to phrases such as:
- “I’m not interested”
- “It’s too expensive/costs too much”
- “Call me back later”
- “Send me some information”
- “I already use someone/something for that”
- Responding to discount requests
Action Planning
Want to know more?
Please speak to one of our team or use
our online form to make an enquiry
CPD Certificate
All of our in-house, bespoke sales training courses and programmes are CPD Certified.
Each of your sales people will receive a CPD Certificate for your specific course/programme.
Clients
Here are a selection of our clients that we have delivered sales training for
Learn what our credentials
are for in-house
sales training and
understand the process
In-House Examples
Topic & Content Ideas
For Your Course
Sales Interaction Topics
Niche Topics
Telephone Topics
Learn More About Our SDirect Selling Over The Telephone Courses
With Some Of Our Popular And Relevant Blogs