Telesales Training 

Set Up Appointments & Sell More Effectively Over The Phone

Make An Enquiry
Upcoming Dates

Telesales Training 

Set Up Appointments & Sell More Effectively Over The Phone

Make An Enquiry
Upcoming Dates
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Telesales Training Course 1-Day

Course Overview

This 1-Day Telesales Training Course is designed to help you generate more leads, set up more appointments, and make more sales over the telephone.

You will learn the essential telephone selling skills needed to feel comfortable with cold calls and develop the techniques and strategies for lead generation and selling over the telephone.

The course is formally endorsed by the Institute of Sales Management (ISM) and is CPD Certified.

After attending, you will receive the “Telephone Sales Professional” certificate from the ISM and a CPD Certificate at no extra cost.


Selling Skills Professional Certificate CPD logo

Upcoming Dates

What Will You Gain From The Course?

  • Learn what a great job looks like
  • Learn the most effective outbound telephone sales calling model
  • Learn how to identify the specific needs of your client and how to match these with what you are selling/offering
  • Learn high impact opening statements
  • Learn phrases and one-liners to progress the sale
  • Learn how to avoid those dreaded silences if things are not going your way
  • Learn how to respond to objections and excuses
  • Learn how to ask for the appointment or the sale
  • Enhance your questioning and listening skills
  • Learn closing techniques of how to get to that “YES” and close the sale
  • How to get your point across without the waffle
  • Learn how to build effortless rapport with your prospects

Who Will Benefit From The Course?

  • Telesales staff
  • Telemarketing staff
  • Incoming call handlers
  • Outbound sales staff
  • Business development managers
  • Salespeople who have had no formal training on the subject before
  • Salespeople who need a refresher and need to get “back to basics” and refocus their time and effort
  • New salespeople
  • Client relationship managers
  • Account managers
  • Commercial managers

Telesales Training Course Agenda


Introduction & Objectives

Understanding The Telephone Sales Process

  • Learn the different stages of the telephone sales cycle and how to set appointments or make sales over the phone.
  • Understand what influences a decision and how prospects process decisions while on the phone.

Openings With Impact

  • Discover how to open your calls for maximum impact and control the call.
  • Learn how to get through the gatekeeper and to the decision maker.
  • Learn how to plan and prepare for your calls and take your conversation to the next stage.

Understanding Your Prospect’s Needs

  • Learn how to step into your client’s shoes and see the situation from their position.
  • Adapt your approach based on what your client wants and position yourself, your company, and your product accordingly.

Telephone Responses & Statements/Phrases To Use

  • Discover actual words, sentences, terminology, and phrases to use during your calls.
  • Learn how to respond to common objections such as “I haven’t got the time” and “We don’t have the budget.”

Getting To The Close & Asking For The Business

  • Learn strategies for identifying buying signals, knowing when the right time is to close, and how to close more prospects.
  • Develop a range of cold calling tips and examples to improve your results.

Close & Actions

  • Summarise what you’ve learned and plan your actions for applying your new skills and strategies to your telesales approach.

Reviews From Previous Attendees

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(Feedback from our last 10 courses)





Location Hiltongarden
Coventry Centre
Location Cheadler
Location Central London
Course information

The course fees are £295 + vat.

The Telephone Selling Skills Course is a formally endorsed qualification by the ISM and is also CPD Certified.

Upon attending the course you will receive the “Telephone Sales Professional” certificate from the ISM and a CPD certificate.

Start/Finish Times

Start: 9.30am

Finish: 4.30 – 5.00pm

Included Within The Registration Fee:

  • Course manual
  • Course materials
  • Buffet lunch
  • Servings of tea and coffee throughout the day
  • ISM “Telephone Sales Professional” certificate & CPD certificate
  • Unlimited email and telephone support from your trainer after the course

Please click on BOOK NOW below to reserve your place. We will then confirm the booking through email and will send you the joining instructions and invoice.

Selling Skills Professional Certificate

Selling Skills Professional Certificate

CPD logo


On-Going Support After The Workshop

After we have delivered your programme we do not just shake hands and take your money. We like to offer you some ongoing support.

Included within the cost are the following unique support options that are available to you.



Telesales Training FAQs


More Open Courses

Here are some more open courses that we run throughout the UK.

Our most popular venues are London, Manchester and Coventry.

Want to know more?

Please speak to one of our team or use our online form to make an enquiry

Have You Got Any Training Requirements or Questions?

Our L&D and Training Team are here waiting to help you.

Please call us on 0333 320 2883 or click below.

Make An Enquiry