Written by Sean McPheat |
Whenever you use phrases like “I only do business with him/her” or “I think that person really understands me”, the likelihood is that you have experienced ‘Rapport’.
Rapport is a personal state between two or more people which allow relationships to form, trust to be built and frustrations to be eased, and this is obviously very important skills for sales people to master.
The infographic below includes a few ways to identify and build rapport with your own clients and prospects to help you increase your sales skills.
MTD Sales Training
Updated on: 1 May, 2013
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