Written by Sean McPheat |
That’s what 99% of telesales people sound like when they open a call.
They get you on the phone and then immediately “show up and throw up” all over you with the same old, same old phrases such as:
“How are you today?”
“My name is Jo Blow from XYZ, we specialise in…”
“You don’t know me but my company increase…”
“Can I ask you a question Sean…”
I could go on and on!
The issue with all of these is that the caller assumes that I’ve got the time and desire for the conversation.
I mean, after all, I’ve been waiting in all morning for your call haven’t I? 😉
Instead, you need to ask if it’s a convenient time to chat.
Here are just some of the openings that we cover in our Telesales Training. I like these:
“Hi John, it’s Sean from MTD. Have you got a minute?”
“Hi John, it’s Sean from MTD. Can you spare me 5 minutes?”
“Hi John, it’s Sean from MTD. I hope I haven’t caught you at a bad time. Can you spare me 2 minutes?”
By doing this at least you are asking their permission to ask them a few questions and to get into a conversation.
If you have not got a willing ear then move onto the next or better still schedule a call with them. It can actually work in your favour to get a “I’m really busy at the moment” response. With this go for the kill and schedule some time in to talk!
Originally published: 25 February, 2014
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