Written by Sean McPheat | 

Letâs face it â trade shows can be both a blessing and a curse. Get them right and you could collect a horde of potential clients or business contacts in a matter of days. Get them wrong and youâre going to have some very lonely, desperate hours watching disinterested visitors skirt your stand. These huge fairs can either be exhilarating or dispiriting (for attendees as much as exhibitors). It all depends on your preparation, approach and aims.
To help you get the most out of your investment, weâve compiled a list of our top trade show tips, learned the hard way from years of attendance on both sides of the fence. For ease, weâve divided them into categories from pre-planning to last-minute giveaways.
Letâs get started!


1: Building your Team & Sales Objectives
Hereâs where you should begin. Youâll need confident, friendly, but not desperate or over-familiar people to host. Theyâll need to be well-briefed and have concrete aims in mind. Are you trying to build business contacts or make some sales? Is your number one priority to establish your brand or launch a new product line? Settle upon your sales strategy and everything else will follow. Ensure everyone has some effective Sales Training so everyone is on the same page.
2: Divide and Conquer
As well as meet-and-greeters, youâll need somebody with technical knowhow in case something goes wrong (believe me, it will). Youâll need runners to fetch coffees and liaise with venue staff. Maybe youâll need someone to give a sales presentation or provide a product demo. Youâll also need to roster sufficient people to cover all the hours of the show. Donât make people work 14-hour days, since they wonât be able to maintain that 1000-watt smile or can-do attitude when theyâre dog tired.
3: Know your Enemy
Before you finalise your planning, or your display, take a tour of your competitors. What are they doing well? What donât they provide that you could? There may be opportunities to improve your stall to maximize footfall before you open. During the event youâll want someone to go and talk to your competitors and report back. There may also be opportunities to cross-promote with affiliated companies.
4: Schedule Events
Donât be too ad hoc â schedule some mini presentations, product demos, or other events to both draw crowds in, and keep your team busy and engaged. Obviously, much will depend upon footfall, and what the event organisers permit in terms of PA, music et cetera. But youâll have had all those conversations well in advance, wonât you? Any event program which stops your stall simply being a table full of leaflets, will draw eyes and bodies.
5: Get the Tech Right
Get in well in advance to test out any technical equipment you need. Itâs easy to overlook things. Do you have enough power points for a printer? Where can your team charge devices? How good is the WiFi when you have potentially thousands of people using the network at once? Is your POS sale device working? Test everything⊠then test it again!

6: Think Video and Interactivity
Weâre basically magpies, forever seeking out the next sparkly thing. Photos are better than text, videos beat photos and interactive displays, where your clientele can navigate to what they want, beat passive video consumption. Have you considered VR? There are a growing series of apps for building virtual 3D walk-throughs (make sure you have enough room for people to move safely!) Perhaps you can create an app that visitors can download and keep?
7: Make it Bright
Think about lighting, colour, and design. What would you want in an inviting space to escape the hubbub of the event venue floor? Have you got comfortable places for people to sit? Is the colour scheme dynamic and eye-catching? Does your stall have a roof, and lighting, so you can address the flat, white light these venues often have as default?
8: Strike a Branding Balance
Youâll want your brand elements to be dominant â logos and colour schemes especially. However, you donât want to look like youâve just plastered every surface with your corporate livery. You may also want to check the colour schemes of your neighbours (in advance, of course) so youâll know whether you are likely to complement, clash or (worse of all) get lost. As soon as you get your event plan, check from which directions your stall will first be encountered and design something which works from those angles.
9: Add an Element of Surprise
When every stall is beginning to look the same, how do you make yours stand out? You donât need to be too wacky â ditch the clouds and bubble machines. Some unique furniture items, perhaps a fish tank or a video wall can create surprise and create an inviting space. If your brand permits, you could potentially pick a theme â bazaar, cocktail bar, sweet shop â to draw the eye and invite curiosity. Strike a balance between surprising and outrĂ©.
Interactive experiences are a big draw too. One of the most popular features at the trade shows that precede major marathons is a treadmill set to make participants run at the speed of the fastest Kenyan champions. Itâs fun, memorable â and surprising.
10: Think Instagram, Linkedin and Facebook
One of the best ways to get your brand or stall mentioned on social media is to have a feature display wall thatâs âInstagrammableâ â think colour, glitter, patterns. Attendees will want their friends and colleagues to know theyâve been to the trade show, so give them something to remember their visit (and you) by.

11: Donât Be Shy
Thereâs no point in being a wallflower at trade fairs; a smile can go a long way to inviting a conversation. Make sure youâve hired âpeople personsâ to run your stall â the sort of individuals that love meeting new people and are genuinely curious about them. Remember that attendees are there to have conversations and engage with brands.
12: Donât be Pushy Though
However, thereâs a fine line between inviting a conversation and hammering home a sale. It may seem counter-intuitive, but you donât want to come across as too âsalesyâ at trade fairs. People are much more comfortable giving youâre their business, oddly enough, if they believe you donât need their money. Remember that youâre there to get contacts you can later follow-up, not necessarily there to clinch deals in the moment.
13: Get Out and Mingle
Remember to send staff out to circulate amongst attendees and initiate conversations. They can carry business cards and brochures in case they meet anyone who would benefit from visiting your stall. A gentle âmake sure you visit stall Xâ can go a long way to imprinting your business in an attendeeâs mind. That way, when they do come calling, theyâre not a stranger to your brand and itâs easier to build a rapport.
14: Choose your Moment
If an attendee is browsing your stall and looking at printed materials or samples, give them some time to do so, before you interject. Weâve probably had that experience in a store where an overly keen assistant rushes up with a âcan I help you?â before youâve even had a chance to look at anything. Donât be that busybody⊠but donât let them get away without a friendly greeting either.
15: Follow Up
When you do talk to someone, and they give you contact details, make sure you store them somewhere safe and remember to follow up. Do follow up when you said you would, whether itâs during the event, or afterwards. Donât overdo it â inviting them to connect on LinkedIn wonât always be appropriate. Match your level of follow-up to the level of interest you intuited from your contact (I know â itâs a bit of an arcane art).

16: Surprise Them!
Itâs always about surprise! What can you offer that your competitors canât? Whether itâs a branded takeaway item, or a discount code that only works for ten days after the show, make sure itâs attractive, well-designed and has that element of surprise (see our what NOT to do section below for some examples of BAD freebies).
17: Keep it on Point
Ensure that any novelty items you produce, and any printed handouts you provide are intimately connected with your product or service offering. Remember how much stuff attendees are going to be given during their visit. Youâll stand out more if your materials are to the point, brief and insightful and if any gift items make it clear what your brand represents.
18: Novelties to Remember
There are so many amazing companies producing branded gift items that it shouldnât be difficult to craft something that really stands out, chimes with your brand values, and that your visitors will want to keep. Remember when there was a craze for branded USB sticks? Thatâs because these could be shaped and colored with any brand livery, fitted neatly into attendeesâ pockets, and were genuinely useful.
19: Useful over Cute
Which brings us onto the next point. Items your visitors will use or consume will be more desirable than things that will only clutter up their lives. Who doesnât like a chocolate brownie with a brand logo on the frosting? While you could create something quirky and unusual that serves merely as an ornament, a gift thatâs genuinely useful will be cherished. Water bottles and reusable coffee cups, especially if environmentally friendly, are perennials.
20: Images over Words
Keep documents and brochures light on verbiage and high on graphics and photos. Again, itâs all about standing out in a crowded environment and conveying your brand message in as few words as possible. Now is not the time to hand out your 20,000-word white paper (you can follow up with that by email).

21: Reduce the Pressure
People donât like to feel theyâre being pressured into a sale and an environment like a trade fair is not an intrinsically relaxing one. It may be, particularly with B2B sales, that you donât close any deals during the show. Thatâs fine, so long as you follow-up. Adopt that as a strategy, and you can literally say âIâm not here to sell you anythingâ. Itâs amazing how relaxing those words are. If not 100% true, they at least release that pressure valve.
22: Encourage Lingering
Create an environment that encourages lingering. Soft furnishings, music, perhaps some free food or drink, somewhere to charge visitors phones, video content thatâs worth watching. All these things give you the opportunity to take a soft sell approach, rather than trying to stop passers-by from doing a âgrab and goâ.
23: Time Limit Offers
An alternative strategy to releasing the pressure is to subtly increase it with a carrot rather than a stick. Offer a significant discount during the event, which will run out at a specified time (you could even use a countdown clock). It wonât work for every brand, but it can create a bit of a buzz.
24: Remember the Takeaway
Make sure every visitor leaves with something, even if itâs just a brochure and a business card. And donât run out of anything. Put just enough items on your tables to present an attractive display without clutter or a feeling of things running out. Hide fresh stock out of sight for replenishment.
25: Keep in Touch
Make sure you get usable contact details from your visitors, and if you take a business card, write something on the back or staple it to a notepad with notes about each visitor. Youâll later use these notes to jog your memory of each encounter. It will be very difficult to write properly targeted follow-up sales emails if you donât do this.

26: Pens and Stress Balls
These items are clichĂ©d and donât really say anything about your brand. Letâs face it, pens are commonly lost, or they migrate at random; so, while your brand identity may be spread widely, it wonât be well targeted. And when was the last time you really read what was written on a pen? Stress balls subtly suggest that your clients or customers are going to feel anxious â is that really the message you want to convey?
27: Stalk your Prey
Donât be too hung up on making a sale, or forging a contact, with any one individual, and certainly donât shadow them! Let people come to you where possible (with the caveat about mingling already mentioned in tip 13).
28: Look Desperate
Make sure your staff greet each visitor with a smile then give them the space they need to get acquainted with your materials before stepping in. Try to avoid overly insistent body language and speech. Be attentive and approachable but not overbearing or insistent. Yes, we appreciate itâs a very fine line!
29: Run Out of Stuff
As we mentioned in tip 24, make sure you have a hidden stock of items that visitors are keen to take. While you could print out additional paperwork in situ, you are unlikely to achieve the glossy finish of a professionally printed document, so donât run out.
30: Close Up Early
Even if trade is thinning out, donât be tempted to take down your stall early. You never know whether that latecomer could be your next big client or collaborator. Also, it sends a bad message, as if youâre embarrassed to be there, or eager to get away.

31: Discounts and Freemiums
Thereâs a reason why every SaaS company youâve ever encountered offers either a free trial or a âfreemiumâ subscription tier. These strategies work. They adhere to the age-old âtry before you buyâ principal. Thereâs no reason why you canât find a similar way to really engage with your potential clients by offering an experiential sample.
32: Engage their Senses
Itâs not just about sight and sound. Estate Agents often let the scent of flowers, freshly baked bread, or newly brewed coffee waft through their properties. You can borrow a trick from them by offering branded snacks or using scented gift items or flowers (be careful of common allergies, however).
33: Fun and Games
If you can gamify your product experience, so much the better (remember the treadmill at the marathon expo). Interactivity engages visitors and makes for memorable experience, and everyone loves a quiz, an assessment or game. You can also use these experiences to subtly test new products or engage in a little unofficial focus grouping.
34: Take a Tip from Ted
If the format of your trade event allows it, build a little stage and host miniature talks, presentations, book launches, product demos or interviews. Display a schedule of events and make your stall one of the liveliest in the event.
35: Notes and Follow Up
Weâve already mentioned it, but itâs so vital, weâll repeat ourselves a little! Do keep a log of your visitor contacts, leads and prospects. If you have a junior staff-member who can log these contacts on a spreadsheet or similar tool, so much the better. Youâll appreciate it later when you have 300 follow-up telesales calls to make or emails to send!

36: Use Social Media
TikTok isnât just for the teens â why not give snapshot updates of whatâs going on at your stall. Use Twitter, Facebook, and Instagram to get the word out and benefit from your audience who will spread your message via hashtags, likes and shares. Keep it brief, light, colourful and fun!
37: Create a Hashtag
Come up with a short, snappy, and unique hashtag for the event and encourage your visitors to share it. Display it somewhere prominent too. This will help spread word of mouth before, during and after the event.
38: Make it Colourful
Remember that colour palette. You want to create branding that unifies all the content relating to your presence at the event. This may mean extending the design work thatâs already in your brand bible or creating something one-off and unique.
39: Remember LinkedIn
When you update your social media, donât neglect LinkedIn. Of all the social media channels, this may be the one place youâll encounter most of your visitors.
40: Livestream It
Why not create your own miniature broadcast channel during the show. Technologies for livestreaming can be as simple as using Facebook or Instagram on your phone or building a YouTube channel to host event videos. Think out this strategy well in advance, as it wonât work if itâs improvised on the fly.
41: Last Minute Giveaways
Leverage the âlast hour panicâ that some visitors feel when they are worried about missing something. After all, do you really want to take all your materials and gift items back to the office? Why not have a âfinal hour giveaway,â whilst making sure it doesnât look like a clearance sale. Again, this is an area where a subtle balance must be struck.
42: Plan a Big Finale
You could end with a special event, although bear in mind the crowd may have thinned out. If attendees must book onto a closing presentation or demo, then so much the better. Give them something to remember and go out with a bang (not a whimper!)
43: Thank your Team
Remember to thank everyone who has helped make your trade show work. They will no doubt be exhausted but happy to have completed a challenging piece of work. Thank and reward them accordingly and perhaps theyâll be back, in even better form, next year!
44: Celebrate
Part of that gratitude may involve going out for a group meal or drinks. Try not to end with everyone loading boxes into someoneâs car at midnight!
45: Follow Up!
Yes â weâre going to say it a third time. Itâs that important! Thereâs no point in making all those contacts if that pile of business cards simply sits in your drawer. Make sure you leave sufficient time (usually only 3 or 4 days) to make those calls or send those emails. This is where the real work starts â converting initial interest into hard sales.
I hope that was helpful.
We offer several different courses to help you sell more effectively like our Essential Selling Skills Training.
This course will provide them with the basic skills they need so they can hold their own and help.
Happy Exhibiting
Thanks again
Sean

Sean McPheat
Managing Director
MTD Sales Training
Updated on: 16 June, 2022
Originally published: 18 July, 2008
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