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Retail Sales Training Tips

Dealing With ‘I Want To Shop Around’

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These words can cause you to deflate and give up immediately, because it means in your mind that nothing you can do can influence the shopper. No matter what you say, they’ll go somewhere else anyway, so what’s the point? Why do prospective customers say this? The answer’s pretty simple. They haven’t yet been convinced […]

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Is “I’m Just Looking” An Objection?

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It is incredible that three mere words from a total stranger will often create fear, frustration and feebleness in some of the most experienced sales people. The extremely common response of “I’M JUST LOOKING,” from a prospective customer, actually causes some retail sales reps to walk away and WAIT for the prospect to convert him […]

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3 Steps to Handle the “I’m Just Looking,” Objection

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“May I help you Sir?” “No…I’m just looking…” “Arrrrrrgh!” Those words, “I’m just looking,” often strike terror in the heart of many sales people, anger and frustration in some and a sense of helplessness in others.  This one extremely common phrase causes some retail sales people to simply throw up their hands, walk away from […]

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8 Reasons Why We Lose Customers

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How many customers have you lost in the past year or two? Are you certain of that number? How many have simply stopped buying from you, but you don’t know it? Remember; people don’t stop buying, they just stop buying from you. Why do we lose customers? Well there are many reasons, some of which […]

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Get Out Of Denial and Provide Outstanding Service

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A really interesting survey was carried out by an American company called ‘Success Masters’. They asked their clients to complete a ‘Customer Service Evaluation’ form, where, amongst other questions, they asked this one: “How many customers walk away from an encounter with you or your staff “absolutely astonished” at the level of Service you have […]

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