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Dealing With ‘I Want To Shop Around’

These words can cause you to deflate and give up immediately, because it means in your mind that nothing you can do can influence the shopper. No matter what you say, they’ll go somewhere else anyway, so what’s the point? Why do prospective customers say this? The answer’s pretty simple. They haven’t yet been convinced that your solution deals with…

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Is “I’m Just Looking” An Objection?

It is incredible that three mere words from a total stranger will often create fear, frustration and feebleness in some of the most experienced sales people. The extremely common response of “I’M JUST LOOKING,” from a prospective customer, actually causes some retail sales reps to walk away and WAIT for the prospect to convert him or herself into a buyer….

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3 Steps to Handle the “I’m Just Looking,” Objection

“May I help you Sir?” “No…I’m just looking…” “Arrrrrrgh!” Those words, “I’m just looking,” often strike terror in the heart of many sales people, anger and frustration in some and a sense of helplessness in others.  This one extremely common phrase causes some retail sales people to simply throw up their hands, walk away from the prospect and wait until…

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8 Reasons Why We Lose Customers

How many customers have you lost in the past year or two? Are you certain of that number? How many have simply stopped buying from you, but you don’t know it? Remember; people don’t stop buying, they just stop buying from you. Why do we lose customers? Well there are many reasons, some of which are below. But the interesting…

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Get Out Of Denial and Provide Outstanding Service

A really interesting survey was carried out by an American company called ‘Success Masters’. They asked their clients to complete a ‘Customer Service Evaluation’ form, where, amongst other questions, they asked this one: “How many customers walk away from an encounter with you or your staff “absolutely astonished” at the level of Service you have provided for  them”? They were…

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Two Quick Retail Sales Tips

I was in Dublin yesterday with a MAJOR player in the food retail industry and it reminded me of two of the very best retail sales tips that every store should use. So it doesn’t matter what you sell in your store, use them! And if you don’t sell in retail then next time you are in store see if…

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Christmas Shopping Experience

So I did my Christmas shopping yesterday and I experienced a mixed retail shopping experience. A week ago my wife Donna and I had already completed all of our shopping for our little 15 month old Daughter, Holly and all of our friends and family but now it was the dreaded “Shopping for my wife’s presents” time! Let me tell…

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Did You Find Everything?

If you run a shop or are a manager in a retail store then listen up as I’ve got a really good tip for you! We’ve just completed some retail sales training for a retail store and as part of the training we also looked at their sales processes too. Now I’m not saying that this sales technique will work…

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Retail Sales Training

Retail sales training is a real joy because of the nature of the sale. There you have people coming in to your store and if someone doesn’t buy, another prospect comes along very quickly! Do you work in retail sales? If you do then the “Oh, I’m just looking response” must frustrate the hell out of you. But let me…

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